Hi,
In our set up, everything has been working flawlessly. But lately we found that customizing the time (1000 - 1745) creates an issue, when we use this custom time, agent gets the message "No leads in the hopper for this campaign", and in lead menu it clearly says "Dialable " to be ZERO, but changing the time to 24 hours magically resolves the issue, we were well in the middle of the time frame when we found this. It is absolutely necessary for us to follow this time frame, so any help in this direction is greatly appreciated.
Thanks and regards
ANOOP
No leads in hopper
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No leads in hopper
by anoop.kr » Wed Jun 14, 2023 10:15 am
- anoop.kr
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Re: No leads in hopper
by carpenox » Wed Jun 14, 2023 2:54 pm
Try running the Hopper script manually in Linux CLI and add --debugXXX and see what it says there
Alma Linux 9.3 | SVN Version: 3822 | DB Schema Version: 1711 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3 | Discord: https://discord.gg/DVktk6smbh
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3 | Discord: https://discord.gg/DVktk6smbh
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Re: No leads in hopper
by anoop.kr » Thu Jun 15, 2023 4:06 am
Hi, we rectified the issue by setting the 'phone code override' to our country's. Previously we were not touching that.
Thanks for the time and regards
ANOOP
Thanks for the time and regards
ANOOP
- anoop.kr
- Posts: 28
- Joined: Tue Mar 07, 2023 6:47 am
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