During auto_dial lead status remains as NEW
Posted: Fri May 12, 2023 7:10 amHi!
We using:
ViciBox v.10.0.1 220503
ViciDial Revision: 3664
Asterisk 13.38.3-vici
VERSION: 2.14-870a
BUILD: 221214-1153
During auto-dialing, we have discovered the following:
The NA status is not being assigned to a lead in the vicidial_list table, and the status remains as NEW.
However, the AB status is assigned correctly.
In the vicidial_log table all statuses are assigned correctly as well.
As a quick solution, we made a correction in AST_VDauto_dial.pl by modifying the condition:
if ($CLlead_id > 0 && $CLstatus != 'CARRIERFAIL')
to
if ($CLlead_id > 0)
We would like to understand the cause of this behavior and what 'CARRIERFAIL' means.
We using:
ViciBox v.10.0.1 220503
ViciDial Revision: 3664
Asterisk 13.38.3-vici
VERSION: 2.14-870a
BUILD: 221214-1153
During auto-dialing, we have discovered the following:
The NA status is not being assigned to a lead in the vicidial_list table, and the status remains as NEW.
However, the AB status is assigned correctly.
In the vicidial_log table all statuses are assigned correctly as well.
As a quick solution, we made a correction in AST_VDauto_dial.pl by modifying the condition:
if ($CLlead_id > 0 && $CLstatus != 'CARRIERFAIL')
to
if ($CLlead_id > 0)
We would like to understand the cause of this behavior and what 'CARRIERFAIL' means.