vicidial.org

Posted: **Tue May 09, 2023 10:11 am**

Hello all,

I am trying to have the leads on the agent screen populate a script. I have made a script and have linked it to the campaign to test and loaded some leads. This is an Inbound_man campaign.

when i preview the script the console shows me this error.

Code: Select all: This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “<!DOCTYPE html>”. admin.php Use of captureEvents() is deprecated. To upgrade your code, use the DOM 2 addEventListener() method. For more help http://developer.mozilla.org/en/docs/DOM:element.addEventListener help.js:14:18

I have tried to add this tag <!DOCTYPE html> into the head of the script and even added other tags to try and resolve this error. but nothing has changed and the script still does not populate when i try to preview lead.

Posted: **Tue May 09, 2023 11:30 am**

when i try to dial with the script tab on the agent screen.

Code: Select all: This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “<!DOCTYPE html>”. vdc_form_display.php This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “<!DOCTYPE html>”. agc_agent_manager_chat_interface.php

Posted: **Tue May 09, 2023 12:46 pm**

What's your script look like

Posted: **Tue May 09, 2023 12:57 pm**

--A--address3--B-- Script
 

STATEMENT

Hello, this is --A--fullname--B-- calling from --A--address3--B--. May I speak with --A--first_name--B-- --A--last_name--B--? 
 
 Patient comes to phone Hi how are you? Patient answers, Rep acknowledges response
 
 Look at the schedule to see what appointments are available and gets two times to schedule the patient.
 
Dr.--A--vendor_lead_code--B-- asked me to call you because we have not seen you since --A--security_phrase--B--. Are mornings or afternoons best for you? Patient an-swers
 
Thanks, we have a time available on ___________ date at __________ time or another time available on ___________ date at __________ time.
 Which appointment would you like?
 
 
 Patient answers and Rep notes date and time and confirms this with the patient

FINAL CONFIRMATION
<div style =background-color:white;color:black;font-size:medium;line-height:1.5;white-space: nowrap;>
Alright, your appointment is _____________________________ date at __________ time at --A--address3--B--.
 
 
Is there anyone else in your family who needs an appointment?
 
 
Get their names, and the date and time they can each come in.

Posted: **Tue May 09, 2023 12:58 pm**

I have also removed all html from the script to eliminate an issue with html but it still persist.

Posted: **Tue May 09, 2023 2:36 pm**

Hey dreedy,

I remember this being a thing when I ran ViCiDial on Internet Explorer back in the days (R.I.P). May I ask what browser you or the agents are using?

Also, the DOCTYPE declaration does not go inside the <head> section, it actually is the very first element on the page just before your opening <html> tag.

Code: Select all: <!DOCTYPE html> <html> <head> <title>Stuff</title> </head> <body> Stuff, stuff and more stuff. </body> </html>

Source -> https://www.w3schools.com/tags/tag_doctype.asp

If you change that, it should play ball as your markup looks good to me

Posted: **Tue May 09, 2023 2:58 pm**

Firefox is the browser we are using.

Posted: **Tue May 09, 2023 3:01 pm**

I thought i had it like you are placing your example. I will try again to make sure and see what happens.

Posted: **Tue May 09, 2023 3:29 pm**

no dice. I copied your code and made a test. i logged into an inbound_man campaign and have lead preview and alt phone dial both check marked. click dial next number to preview lead and the script tab open to a blank page. if i click the refresh in the upper right corner the html displays the Stff, stuff and more stuff.

Posted: **Tue May 09, 2023 3:56 pm**

dreedy wrote:no dice. I copied your code and made a test. i logged into an inbound_man campaign and have lead preview and alt phone dial both check marked. click dial next number to preview lead and the script tab open to a blank page. if i click the refresh in the upper right corner the html displays the Stff, stuff and more stuff.

Ah ok...well, at least Quirks mode has gone away now

you can go back to your own script now and it should render.

It sounds like the script is having trouble popping on the preview dial though...are there any script overrides setup for that particular lead / list?

Posted: **Wed May 10, 2023 8:23 am**

Nope, The Quirks mode is still present with just the code that you provided. It appears that there is a problem with the script function of the dialer.

Posted: **Wed May 10, 2023 11:18 am**

May I ask;

What's your ViCi build?
What's your Firefox version?

I'll try and install those versions and test it out. I was using Chrome for the longest time and recently switched back to Opera.

Also, do you know which script is popping for the preview dial? You can right click -> View Frame Source.

Posted: **Thu May 11, 2023 12:45 pm**

Firefox version 113.0 64bit
vicidial build BUILD: 230421-1739

asterisk 16
1 web/dialer
1 mysql

Posted: **Thu May 11, 2023 12:52 pm**

as for the frame source i do not see that option to tell you those details.

Posted: **Fri May 12, 2023 11:12 am**

dreedy wrote:Firefox version 113.0 64bit
vicidial build BUILD: 230421-1739

asterisk 16
1 web/dialer
1 mysql

Thanks dreedy. I see the error when I run that version;

Although it's only Firefox that seems to be complaining about it. The files in question do not have DOCTYPE declared. So this can be cleaned up by declaring DOCTYPE where we output HTML. I will prepare some patches for the affected files and submit on Mantis. Although, the pages themselves should render just fine.

As for the blank script...I forgot there are no iFrames in ViCi apologies

You can right click Inspect (Q) and check out which script was loaded in there.

Cheers.

Posted: **Fri May 12, 2023 1:34 pm**

i get this in ever browser i try. its not just firefox. i also get it in chrome.

Posted: **Fri May 12, 2023 1:35 pm**

i did try the dame thing in my other build and it worked fine. so something is off with the web component. I think i am going to do a fresh install.

vicidial.org

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