DNC multiple phones

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

DNC multiple phones

Postby GenXOutsourcing » Tue May 02, 2023 9:33 am

If a lead has multiple phone numbers, (MAIN, ALT, ADDR3), and if one of the phones is dispositioned as DNC, how does Vici handle the other 2 numbers?

Say we call MAIN and is NoAnswer, then call ALT and the customer asks to be added to the DNC list... we dont want to call the other 2 numbers for this customer again.
Built too many to count, Centos7 Scratch install, Opensuse Scratch install, Centos8 Scratch install, etc.
Dual 8 core/32gb RAM/500gb SSDs
SVN Version:3440
VERSION: 2.14-812a
genxoutsourcing.com
GenXOutsourcing
 
Posts: 120
Joined: Sun Sep 22, 2019 12:53 am

Return to Support

Who is online

Users browsing this forum: No registered users and 60 guests