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Report
Posted:
Fri Jun 15, 2007 6:11 pmby JR
Is there a report or any other way to find out the number of minutes used by: 1) Campaign and 2) Individual Remote Agent?
Thanks
Posted:
Fri Jun 15, 2007 11:01 pmby ramindia
Hi
I dont see that is exists AFAIK, but you can by enabling CDR in you Asterisk
again check the Load.
ram
Posted:
Sat Jun 16, 2007 6:40 amby aster1
This could be very tricky to find . I have asterisk writing cdr to mysql but sometimes multiple entries are made in cdr table ( while autodial ) . Since most of thing are dont by agi scripts you get a ugly cdr table .. Its better to have another asterisk server do the cdr for you if you really require them .
Posted:
Tue Jun 19, 2007 6:18 amby mflorell
There are a lot of issues with doing this.
For one, do you need ring time included in that tally or not?
The call_log table includes all time used, but for auto dial calls the ring time is put in a separate entry from the portion of the call that happens after the Answer signal is received from the carrier.