Difference between MAIN and MANUAL_DIALNOW

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Difference between MAIN and MANUAL_DIALNOW

Postby dspaan » Thu Jun 09, 2022 5:11 am

When you look at the agent stats page under the table manual outbound calls there are entries that show up as call type:

MAIN or ALT
MANUAL_DIALNOW

Is MANUAL_DIALNOW the moment where the agent uses the manual dial screen and are MAIN/ALT shown when the agent dials a callback or uses alt number dialing?
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
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Re: Difference between MAIN and MANUAL_DIALNOW

Postby williamconley » Tue Jun 14, 2022 12:28 pm

Dennis: Test it. 8-)

And post your results. I'm curious now.
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