vicidial.org

Why is it than in ratio dialing, the actually amount of lines being dialed (as show in the real-time "Time on VDAD" report) never reaches the goal number of
agents * dial level ?
For example I have 2 agents logged in, and the campaign set to ratio dialing with a level of 6, and "available only tally" set to N. So i'd expect the dialer to constantly have 12 lines in use, and start calling another line as soon as one drops.. But instead, the "Calls being placed" in the real-time report usually hovers between 6-8, sometimes drops much lower, and occasionally spikes higher. Why isn't it constant at 12?
I tried checking in the AST_VDautodial.pl script but haven't yet been able to figure it out..

How many records are in your vicidial_auto_calls table?

Before your agents log in, make sure that the vicidial_auto_calls is empty.

Matt. Can I have a dial level of 6? I can only see a max dial level of 4

Using ADAPT_ dial methods you can go as high as you want using the max_dial_level field, if you are using RATIO you would need to edit the admin.php code to include more choices.