Dialing Stop due to Transfer

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Dialing Stop due to Transfer

Postby PJ111288 » Fri Feb 05, 2021 2:31 am

Hi Guys,

I am experiencing a weird issue with vicidial that with more than 20 agents when I trying to make the transfer to an external number so the dialer stops dialing. and i have tested this in multiple locations because initially, I thought this could be the reason my internet is being choked due to load. But I was wrong so I found that due to null channels in the auto_call table is full. I run a cron to remove these channels which are more than 100 sec but still I am facing the same issue. also, no issue when only predictive dialing is on but as I said above when trying to transfer the issue arisen and the dialer stops dialing.

Can anyone experienced the same issue and have any solution?

Raysoloman installation guide used to install this vicidial

Centos 6.10
Asterisk Version:13.21
Max Trunks:500
Max Calls per Second:1000
Version: 2.14b0.5
SVN Version: 0
DB Schema Version: 1608
Max FILL Calls per Second: 200

No dialing in asterisk CLI console and server load is maxed 4 to 5.

any other details anyone needs so please ask.
PJ111288
 
Posts: 71
Joined: Tue Nov 13, 2018 7:41 am

Re: Dialing Stop due to Transfer

Postby carpenox » Fri Feb 05, 2021 7:24 am

Max Calls per Second:1000 ???/ ummm seems awfully high
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
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Location: Coral Springs, FL

Re: Dialing Stop due to Transfer

Postby PJ111288 » Fri Feb 05, 2021 9:13 pm

Hi Carpenox,

Hope you are doing well.

yes. i have set 200,300,500 even but same issue. Could you please advise why is it?

Thanks,
AS
PJ111288
 
Posts: 71
Joined: Tue Nov 13, 2018 7:41 am

Re: Dialing Stop due to Transfer

Postby PJ111288 » Fri Feb 05, 2021 10:05 pm

Even the same issue on downgrade version

Centos 6.10
Asterisk 1.8.23.0-vici
Version: 2.13rc1
SVN Version: 0
DB Schema Version: 1479
Max Trunks:500
Max Calls per Second:500
PJ111288
 
Posts: 71
Joined: Tue Nov 13, 2018 7:41 am

Re: Dialing Stop due to Transfer

Postby PJ111288 » Sun Feb 07, 2021 11:06 am

Anyone can help with this?

Many Thanks.
PJ111288
 
Posts: 71
Joined: Tue Nov 13, 2018 7:41 am

Re: Dialing Stop due to Transfer

Postby carpenox » Mon Feb 08, 2021 6:31 pm

how many channels does your provider give you? maybe youare trying to force too many calls
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Dialing Stop due to Transfer

Postby PJ111288 » Tue Feb 09, 2021 12:03 am

No channel restrictions here. or i would say channels approx 800 to 1000 as we have multiple providers. Also when the dialing stops so no attempts of any call or hit in the CLI console. In real-time report shows that No live calls while agents are on ready mode and Dialable leads and leads in the hopper are available.
agents >>> 15 to 20
Dial Level Max 3
PJ111288
 
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Re: Dialing Stop due to Transfer

Postby carpenox » Tue Feb 09, 2021 3:56 am

I would need to see the CLI in asterisk during a transfer and afterwards, if you have anydesk or eamviewer i can watch while you show me what happens, hit me on on skype
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Dialing Stop due to Transfer

Postby PJ111288 » Tue Feb 09, 2021 5:19 am

Sure i'll, and also I ll try to capture CLI logs if in case i miss you to ping on skype.
PJ111288
 
Posts: 71
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