vicidial.org

Posted: **Mon Dec 28, 2020 3:56 am**

Hi Support,

Can we grab back the call once we have transfer to the other agent?

Situation :
Agent A received call and do the transfer call to the Agent B using AGENTDIRECT in group. But the Agent B was on call, It is possible the Agent A can get back the call? If yes, what is the setting we can change it?

Thank You in advance.

Posted: **Mon Dec 28, 2020 9:40 am**

check out this setting in the phone itself:

Posted: **Tue Dec 29, 2020 2:48 am**

Hi Carpenox,

Thank for you suggestion. With this feature, Agent A can take back the transfered call?
How can do that?

I sorry to trouble you.

vicidial.org

Transfer agent to agent use AGENTDIRECT - Grab Back

Transfer agent to agent use AGENTDIRECT - Grab Back

Re: Transfer agent to agent use AGENTDIRECT - Grab Back

Re: Transfer agent to agent use AGENTDIRECT - Grab Back