Adding extensions in queue and starting recording calls.

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Adding extensions in queue and starting recording calls.

Postby GIORGI » Mon Oct 19, 2020 6:49 am

Hello,

I have a call center and I have installed vicidial and I use asterisk. I want to record all calls my extensions make and save them into the default directory of asterisk. The problem is that I'm unable to do it. I have found some threads into stackoverflow and other vicidial forums and still it led me to nowhere. I tried recording calls by putting these lines into `extensions.conf` file:
Code: Select all
exten => 102,1,NoOp()
same => n,MixMonitor(${UNIQUEID}.wav)


I used this then I tried adding more lines:
Code: Select all
exten => 102,1,NoOp()
    same => n,MixMonitor(${UNIQUEID}.wav,ab)
    same => n,Dial(SIP/${EXTEN},45)
    same => n,StopMixMonitor()
    same => n,Hangup()


but still didn't work. Does anyone has any idea how to perform an auto call in asterisk? I would appreciate it a lot!

Thanks in advance!
GIORGI
 
Posts: 2
Joined: Wed Oct 14, 2020 7:31 am

Re: Adding extensions in queue and starting recording calls.

Postby carpenox » Mon Oct 19, 2020 7:31 am

Did you select "ALLFORCE" for recordings in your campaigns?

Image
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Adding extensions in queue and starting recording calls.

Postby GIORGI » Mon Oct 19, 2020 8:07 am

Yes, I just did it also in the user and it is the same.
[url]
https://imgur.com/a/RYfXi4m
[/url]
Sorry I have to paste a screenshot in imgur because I'm new to this forum and don't know how to add pictures. but as the screenshot shows I have done that and it still wont create a recording audio in asterisk default directory. Could this possibly be the softphone I'm using fault too?

Also I have read that agents should be in queue to create a recording I guess. Is that necessary ? and if so how can I do it?

Thanks in Advance
GIORGI
 
Posts: 2
Joined: Wed Oct 14, 2020 7:31 am

Re: Adding extensions in queue and starting recording calls.

Postby carpenox » Tue Oct 20, 2020 10:02 pm

whats wrong with where it puts the recordings already?
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL


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