Leave 3 way call Not working.

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Leave 3 way call Not working.

Postby Kabis » Sat Oct 17, 2020 2:00 am

Hi Team,

VICDIAL
VERSION: 2.14-763a
BUILD: 200719-1645
Asterisk 1.8.23.0-vici
Single Server
Sangoma E1/T1
No extra software
Intel(R) Xeon(R) Bronze 3204 CPU @ 1.90GHz

Leave 3 way call not working. If press leave 3 way call no response and instead of leaving it act as conference.

Method:
1. Call received from 2nd party
2. Park customer dial
3. Pressed Leave 3 way call.

But instead of leaving it put confernece in 3 parties.

Console Log from browser:

Code: Select all
Uncaught TypeError: document.images.InternalChatImg is undefined
    onreadystatechange http://192.168.0.90/agc/agent.php:3725
agent.php:3725:8
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31



Asterisk Log:
Code: Select all
    -- <DAHDI/i1/7502519749-1d10>AGI Script park_CID.agi completed, returning 4
[Oct 17 11:22:25]   == Spawn extension (default, 8301, 1) exited non-zero on 'DAHDI/i1/7502519749-1d10'
[Oct 17 11:22:25]     -- Executing [8301@default:1] Answer("DAHDI/i1/7502519749-1d10", "") in new stack
[Oct 17 11:22:25]     -- Executing [8301@default:2] AGI("DAHDI/i1/7502519749-1d10", "park_CID.agi") in new stack
[Oct 17 11:22:25]     -- Launched AGI Script /var/lib/asterisk/agi-bin/park_CID.agi
[Oct 17 11:22:26]   == Manager 'sendcron' logged on from 127.0.0.1
[Oct 17 11:22:26]     -- Executing [243@default:1] Dial("Local/243@default-00001dfc;2", "SIP/243,60,") in new stack
[Oct 17 11:22:26]   == Using SIP RTP CoS mark 5
[Oct 17 11:22:26]     -- Called SIP/243
[Oct 17 11:22:26]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Oct 17 11:22:26]     -- SIP/243-00004433 is ringing
[Oct 17 11:22:26]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Oct 17 11:22:26]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Oct 17 11:22:26]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Oct 17 11:22:26]     -- Started music on hold, class 'default', on DAHDI/i1/7502519749-1d10
[Oct 17 11:22:26]   == Manager 'sendcron' logged off from 127.0.0.1
[Oct 17 11:22:29]     -- SIP/243-00004433 answered Local/243@default-00001dfc;2
[Oct 17 11:22:29]        > Channel Local/243@default-00001dfc;1 was answered.
[Oct 17 11:22:29]     -- Executing [8600053@default:1] MeetMe("Local/243@default-00001dfc;1", "8600053,F") in new stack
[Oct 17 11:22:29]     -- Executing [h@default:1] AGI("Local/243@default-00001dfc;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3-----0") in new stack
[Oct 17 11:22:29]     -- <Local/243@default-00001dfc;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3-----0 completed, returning 0
[Oct 17 11:22:29]   == Spawn extension (default, 243, 1) exited non-zero on 'Local/243@default-00001dfc;2'
[Oct 17 11:22:30]   == Manager 'sendcron' logged off from 127.0.0.1
[Oct 17 11:22:31]   == Manager 'sendcron' logged on from 127.0.0.1
[Oct 17 11:22:31]     -- Stopped music on hold on DAHDI/i1/7502519749-1d10
[Oct 17 11:22:31]     -- <DAHDI/i1/7502519749-1d10>AGI Script park_CID.agi completed, returning 4
[Oct 17 11:22:31]   == Spawn extension (default, 8600053, 1) exited non-zero on 'DAHDI/i1/7502519749-1d10'
[Oct 17 11:22:31]     -- Executing [8600053@default:1] MeetMe("DAHDI/i1/7502519749-1d10", "8600053,F") in new stack
[Oct 17 11:22:32]   == Manager 'sendcron' logged off from 127.0.0.1


PLease help.
We are ready to help you,
Regards,
KABIS,
Email ID: kabisforu@gmail.com
Website: www.kabis.org.in
Skype: kabisforu
Kabis
 
Posts: 98
Joined: Sat Nov 03, 2018 12:08 am
Location: India

Re: Leave 3 way call Not working.

Postby williamconley » Tue Oct 20, 2020 10:05 am

1) Fresh install or recent problem on a machine where this used to work fine?

2) Installer version?

3) Has this system been updated? Did this problem occur after the update or did you not test before and after so you don't know?

4) XDchannel is generated as the result of this query being sent to vdc_db_query.php by the agent interface:

manDiaLlook_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlookCaLL&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&MDnextCID=" + CIDcheck + "&agent_log_id=" + agent_log_id + "&lead_id=" + document.vicidial_form.lead_id.value + "&DiaL_SecondS=" + MD_ring_secondS + "&stage=" + taskCheckOR + "&campaign=" + campaign + "&phone_number=" + dialed_number + "&routing_initiated_recording=" + temp_rir;

Check your console to see what the request/response parameters are for this. Perhaps track it down if there is an error. But I don't guarantee this isn't a red herring. 8-)

Happy Hunting!
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Leave 3 way call Not working.

Postby johann.kruger » Mon Jan 29, 2024 2:56 am

Hi Kabis

Have you managed to find a fix for this as we are having a similar if not exact same problem?

Kabis wrote:Hi Team,

VICDIAL
VERSION: 2.14-763a
BUILD: 200719-1645
Asterisk 1.8.23.0-vici
Single Server
Sangoma E1/T1
No extra software
Intel(R) Xeon(R) Bronze 3204 CPU @ 1.90GHz

Leave 3 way call not working. If press leave 3 way call no response and instead of leaving it act as conference.

Method:
1. Call received from 2nd party
2. Park customer dial
3. Pressed Leave 3 way call.

But instead of leaving it put confernece in 3 parties.

Console Log from browser:

Code: Select all
Uncaught TypeError: document.images.InternalChatImg is undefined
    onreadystatechange http://192.168.0.90/agc/agent.php:3725
agent.php:3725:8
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31
Uncaught ReferenceError: XDchannel is not defined
    mainxfer_send_redirect http://192.168.0.90/agc/agent.php:2930
    leave_3way_call http://192.168.0.90/agc/agent.php:1273
    onclick http://192.168.0.90/agc/agent.php#:1
agent.php:2930:31



Asterisk Log:
Code: Select all
    -- <DAHDI/i1/7502519749-1d10>AGI Script park_CID.agi completed, returning 4
[Oct 17 11:22:25]   == Spawn extension (default, 8301, 1) exited non-zero on 'DAHDI/i1/7502519749-1d10'
[Oct 17 11:22:25]     -- Executing [8301@default:1] Answer("DAHDI/i1/7502519749-1d10", "") in new stack
[Oct 17 11:22:25]     -- Executing [8301@default:2] AGI("DAHDI/i1/7502519749-1d10", "park_CID.agi") in new stack
[Oct 17 11:22:25]     -- Launched AGI Script /var/lib/asterisk/agi-bin/park_CID.agi
[Oct 17 11:22:26]   == Manager 'sendcron' logged on from 127.0.0.1
[Oct 17 11:22:26]     -- Executing [243@default:1] Dial("Local/243@default-00001dfc;2", "SIP/243,60,") in new stack
[Oct 17 11:22:26]   == Using SIP RTP CoS mark 5
[Oct 17 11:22:26]     -- Called SIP/243
[Oct 17 11:22:26]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Oct 17 11:22:26]     -- SIP/243-00004433 is ringing
[Oct 17 11:22:26]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Oct 17 11:22:26]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Oct 17 11:22:26]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Oct 17 11:22:26]     -- Started music on hold, class 'default', on DAHDI/i1/7502519749-1d10
[Oct 17 11:22:26]   == Manager 'sendcron' logged off from 127.0.0.1
[Oct 17 11:22:29]     -- SIP/243-00004433 answered Local/243@default-00001dfc;2
[Oct 17 11:22:29]        > Channel Local/243@default-00001dfc;1 was answered.
[Oct 17 11:22:29]     -- Executing [8600053@default:1] MeetMe("Local/243@default-00001dfc;1", "8600053,F") in new stack
[Oct 17 11:22:29]     -- Executing [h@default:1] AGI("Local/243@default-00001dfc;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3-----0") in new stack
[Oct 17 11:22:29]     -- <Local/243@default-00001dfc;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3-----0 completed, returning 0
[Oct 17 11:22:29]   == Spawn extension (default, 243, 1) exited non-zero on 'Local/243@default-00001dfc;2'
[Oct 17 11:22:30]   == Manager 'sendcron' logged off from 127.0.0.1
[Oct 17 11:22:31]   == Manager 'sendcron' logged on from 127.0.0.1
[Oct 17 11:22:31]     -- Stopped music on hold on DAHDI/i1/7502519749-1d10
[Oct 17 11:22:31]     -- <DAHDI/i1/7502519749-1d10>AGI Script park_CID.agi completed, returning 4
[Oct 17 11:22:31]   == Spawn extension (default, 8600053, 1) exited non-zero on 'DAHDI/i1/7502519749-1d10'
[Oct 17 11:22:31]     -- Executing [8600053@default:1] MeetMe("DAHDI/i1/7502519749-1d10", "8600053,F") in new stack
[Oct 17 11:22:32]   == Manager 'sendcron' logged off from 127.0.0.1


PLease help.
johann.kruger
 
Posts: 2
Joined: Thu Oct 14, 2021 12:46 am

Re: Leave 3 way call Not working.

Postby carpenox » Mon Jan 29, 2024 5:09 am

Upgrade your system
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL


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