Script on top of Dispo not working if script tab not focused

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Script on top of Dispo not working if script tab not focused

Postby webudo » Mon Sep 07, 2020 4:00 pm

I'm running:
VERSION: 2.14-762a
BUILD: 200711-1822
Installed from ViciBox on a virtual server with 2 cores and 8GB RAM (3 max agents).

I'm trying to replace the DISPO screen with a custom built webpage that will later make the DISPO using the API based on a simple form presented to the agent (tested and working) using the "Script on top of Dispo" option on campaign.
The problem is that upon pressing the HANGUP button, the agent MUST be on the Script tab for the simple form to show up.
If the agent is on the main screen or the webform, the whole page goes blank, showing only the webphone on the right.

My currents settings are:
Disable Dispo Screen: DISPO_ENABLED
Disable Dispo Status: (blank)
Script on top of Dispo: Y

The workaround I'm using is Get Call Launch = SCRIPT, but if the agent changes the tab before hanging up for some reason, it will fail :(

Is there any API function or command I can try to make the script tab to be focused when agent hangs up?
Any idea of how can I fix this?

Thanks!
webudo
 
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Re: Script on top of Dispo not working if script tab not foc

Postby mflorell » Mon Sep 07, 2020 4:35 pm

Sounds like it might be a bug, please post to the Issue Tracker
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Re: Script on top of Dispo not working if script tab not foc

Postby webudo » Mon Sep 07, 2020 4:53 pm

webudo
 
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Re: Script on top of Dispo not working if script tab not foc

Postby webudo » Mon Sep 07, 2020 4:59 pm

Meanwhile... do you know another way I could achieve a "external dispo" screen without affecting the agent's flow on the agents console?
webudo
 
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Re: Script on top of Dispo not working if script tab not foc

Postby mflorell » Tue Sep 08, 2020 7:56 am

I'm not exactly sure what you mean by "agent's flow on the agents console". But the bug in the "Script on top of Dispo" should be pretty simple to fix, once I have time to look at it. Hopefully today.
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Re: Script on top of Dispo not working if script tab not foc

Postby mflorell » Wed Sep 09, 2020 9:08 am

This should be fixed now in svn/trunk
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Re: Script on top of Dispo not working if script tab not foc

Postby webudo » Wed Oct 21, 2020 6:35 pm

Forgot to confirm that it works fine after upgrading to VERSION: 2.14-770a - BUILD: 200922-0924

Thanks!!! :)
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