No Campaign in Quality Control

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No Campaign in Quality Control

Postby mubeen » Thu Aug 13, 2020 6:27 pm

Hi,

I was trying to configure QC feature of Vicidial. Have done following

In system settings --> QC Features Active: Y
In Campaigns --> QC --> QC Enabled: Y (Also checked all statuses)
in users --> QC Enabled: 1
in users --> QC user Level: 7
in users --> Agent API Access: 1

But there is no campaign in Quality Control menu, what am I missing?
ViciBox v.8.0.1
VERSION: 2.14-667a
BUILD: 180331-1715
mubeen
 
Posts: 116
Joined: Mon Feb 19, 2018 1:49 pm

Re: No Campaign in Quality Control

Postby mubeen » Mon Aug 17, 2020 12:55 pm

Anyone have any experience on this?
ViciBox v.8.0.1
VERSION: 2.14-667a
BUILD: 180331-1715
mubeen
 
Posts: 116
Joined: Mon Feb 19, 2018 1:49 pm

Re: No Campaign in Quality Control

Postby mubeen » Fri Aug 28, 2020 2:36 pm

Anyone here using QA module who can guide..?
ViciBox v.8.0.1
VERSION: 2.14-667a
BUILD: 180331-1715
mubeen
 
Posts: 116
Joined: Mon Feb 19, 2018 1:49 pm

Re: No Campaign in Quality Control

Postby carpenox » Fri Aug 28, 2020 3:46 pm

check in user groups....
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
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Re: No Campaign in Quality Control

Postby mubeen » Wed Sep 02, 2020 6:49 pm

Thank you but still I'm missing something. I followed this guide

http://vicidial.org/docs/QC_PROCESS.txt

Please see image below, no leads are being shown which the QC guy can listen to and add statuses.

https://ibb.co/ZLyKzjW
ViciBox v.8.0.1
VERSION: 2.14-667a
BUILD: 180331-1715
mubeen
 
Posts: 116
Joined: Mon Feb 19, 2018 1:49 pm


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