Call transfer from agent to SIP extension

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Call transfer from agent to SIP extension

Postby Zaraab » Tue Jun 30, 2020 6:47 am

Whenever my agents are transferring any calls to an SIP extension by dialing the Exten number in the trans-conf option, the dial with customer shows hangup after 2 secs and Blind transfer causes one way audio. Customer can hear but the extension sip cannot hear anything.
A VICIDIAL ENTHUSIAST
OS BASED LEARNING : CentOS - openSUSE
INSTALLATION METHODS : MOSTLY SCRATCH & STD INSTALLATION WITH .ISO
HELP - BELIEVE - INNOVATE
Zaraab
 
Posts: 151
Joined: Fri May 22, 2020 1:21 pm

Re: Call transfer from agent to SIP extension

Postby Kabis » Wed Jul 01, 2020 5:53 am

Does sip extension rings after transfer?
We are ready to help you,
Regards,
KABIS,
Email ID: kabisforu@gmail.com
Website: www.kabis.org.in
Skype: kabisforu
Kabis
 
Posts: 98
Joined: Sat Nov 03, 2018 12:08 am
Location: India

Re: Call transfer from agent to SIP extension

Postby Zaraab » Sun Jul 05, 2020 12:41 pm

Kabis wrote:Does sip extension rings after transfer?


yes it rings , but after receiving the ring, after 1 second it shows hangup in agents screen and also the call in sip extension drops which is made for the closer
A VICIDIAL ENTHUSIAST
OS BASED LEARNING : CentOS - openSUSE
INSTALLATION METHODS : MOSTLY SCRATCH & STD INSTALLATION WITH .ISO
HELP - BELIEVE - INNOVATE
Zaraab
 
Posts: 151
Joined: Fri May 22, 2020 1:21 pm


Return to Support

Who is online

Users browsing this forum: No registered users and 108 guests