active call backs still flashing after rescheduled by admin

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

active call backs still flashing after rescheduled by admin

Postby bossmon » Tue Jun 23, 2020 9:36 am

Hello,
after rescheduling a callback from the admin "modify lead" portal, the "1 active callback" alert continued to flash on the agent window. The callback did show the new callback time so it was strange to see the callback flashing as if it was overdue.

I logged out the agent and relogged back in but the alert did not go away.

I had to dial the lead as an agent and reschedule through there but would have preferred to have it rescheduled through the admin window because the lead did not want to be called until next week.

Is this a bug or did I miss something?
Vicibox 9.0.2 (express-install)
Version: 2.14-751a
SVN Version: 3241
DB Schema Version: 1595
Build: 200425-0949
Asterisk 13.29.2-vici
bossmon
 
Posts: 42
Joined: Sat Mar 21, 2020 3:11 am

Return to Support

Who is online

Users browsing this forum: Google [Bot] and 91 guests