I have read some of your post of closer transfer
If you want to allow Consultative Transfers, a fronter to a closer, you can place CXFER as one of the number-to-dial presets and the proper dial string will be sent to do a Local Consultative Transfer, then the agent can just LEAVE-3WAY-CALL and move on to their next call. If you want to allow Blind transfers of customers to a VICIDIAL AGI script for logging or an IVR, then place AXFER in the number-to-dial field. You can also specify an custom extension after the AXFER or CXFER, for instance if you want to do Internal Consultative transfers instead of Local you would put CXFER90009 in the number-to-dial field.
So, put CXFER90009 as the D1 and/or D2 presets, then the fronter will click on the transfer/conference button, click on the D1 link to the right, and click on the dial-with-customer button. Then a call will go to a closer with the full customer data and will enter the session with the fronter and customer.
I have done the same
- I made a TestCamp campaign for outbound calls and everything is OK.
- I make a CLOSER campaign, with the respective INBOUND GROUP, exactly like the manager manual:
4. For this tutorial we will use the following values for the fields on the NEW IN-GROUP form:
group ID: CL_TESTCAMP_L
group name: Consultive
group color: red
active: Y
web form: <we leave this blank> If you have a CRM, put its search page address here.
voicemail: <we leave this blank>
next agent call: oldest_call_finish
fronter display: Y
script: NONE
get call launch: NONE
5. We will click submit to create the in-group, and then we go to the CAMPAIGNS section and the
ADD NEW CAMPAIGN link.
6. For this tutorial we will use the following for the fields on the NEW CAMPAIGN form:
campaign ID: CLOSER
campaign name: Closer and inbound campaign
active: Y
- we will leave park extension, park filename and web form blank for this tutorial -
allow closers: Y
hopper level: 5
auto dial level: 1
dial method: RATIO
next agent call: oldest call finish
local call time: 24hours
- we will leave voicemail, script and get call launch blank for this tutorial -
- In the TestCamp I added CXFER90009
Transfer-Conf Number 1 CXFER90009
Transfer-Conf Number 2 CXFER90009
2007-05-27 3:16:08|agi-VDADcloser.agi|Perl Environment Dump:
2007-05-27 3:16:08|agi-VDADcloser.agi|0|90009*CL_TESTCAM_L**40**7322180369*1001*-----START
2007-05-27 3:16:08|agi-VDADcloser.agi|callerID changed: J052731608000000040
2007-05-27 3:16:08|agi-VDADcloser.agi|callerID changed: J052731608000000040
2007-05-27 3:16:08|agi-VDADcloser.agi|callerID changed: J052731608000000040
2007-05-27 3:16:08|agi-VDADcloser.agi|callerID changed: J052731608000000040
2007-05-27 3:16:08|agi-VDADcloser.agi| -- accountcode =
2007-05-27 3:16:08|agi-VDADcloser.agi| -- callerid = 0000000000
2007-05-27 3:16:08|agi-VDADcloser.agi| -- calleridname = M0527031551000000040
2007-05-27 3:16:08|agi-VDADcloser.agi| -- callingani2 = 0
2007-05-27 3:16:08|agi-VDADcloser.agi| -- callingpres = 0
2007-05-27 3:16:08|agi-VDADcloser.agi| -- callingtns = 0
2007-05-27 3:16:08|agi-VDADcloser.agi| -- callington = 0
2007-05-27 3:16:08|agi-VDADcloser.agi| -- channel = SIP/sbttalk-gw-081d49b0
2007-05-27 3:16:08|agi-VDADcloser.agi| -- context = default
2007-05-27 3:16:08|agi-VDADcloser.agi| -- dnid = unknown
2007-05-27 3:16:08|agi-VDADcloser.agi| -- enhanced = 0.0
2007-05-27 3:16:08|agi-VDADcloser.agi| -- extension = 90009*CL_TESTCAM_L**40**7322180369*1001*
2007-05-27 3:16:08|agi-VDADcloser.agi| -- language = en
2007-05-27 3:16:08|agi-VDADcloser.agi| -- priority = 2
2007-05-27 3:16:08|agi-VDADcloser.agi| -- rdnis = unknown
2007-05-27 3:16:08|agi-VDADcloser.agi| -- request = agi-VDADcloser.agi
2007-05-27 3:16:08|agi-VDADcloser.agi| -- type = SIP
2007-05-27 3:16:08|agi-VDADcloser.agi| -- uniqueid = 1180260968.9
2007-05-27 3:16:08|agi-VDADcloser.agi|AGI Variables: |1180260968.9|SIP/sbttalk-gw-081d49b0|90009*CL_TESTCAM_L**40**7322180369*
1001*|SIP|J052731608000000040|
2007-05-27 3:16:08|agi-VDADcloser.agi|+++++ VDAD START : |40|2007-05-27 3:16:08|
2007-05-27 3:16:08|agi-VDADcloser.agi|1|INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,calleri
d,channel,phone_code,phone_number,call_time,call_type,stage) values('202.63.96.10','CL_TESTCAM_L','LIVE','40','1180260968.9',
'J052731608000000040','SIP/sbttalk-gw-081d49b0','61','7322180369','2007-05-27 3:16:08','IN','LIVE-0')|
2007-05-27 3:16:08|agi-VDADcloser.agi||INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone
_code,phone_number,user,processed) values('40','CL_TESTCAM_L','2007-05-27 3:16:08','1180260968','QUEUE','61','7322180369','VDC
L','N')|
exten => _90009.,1,Answer ; Answer the line
exten => _90009.,2,AGI(agi-VDADcloser.agi,${EXTEN}-----START)
exten => _90009.,3,Hangup
AGC i have logged in as 1001 user
testcamp for outgoing
AGC 1002 i have logged in for CLOSER to get calls in.
Latest SVN AGC 2.0.4b0.5
Fedora Code 5 2.6.18-4-686
ztdummy ( with 1000hz )
Dual Xeon Processor
4GB RAM
where iam doing wrong, any suggestions
ram