vicidial.org

Can someone help me with my problem?
I cant seem to really understand what the fields really mean.
Is pause the time the agent paused a call? or waited for an incoming call?
is wait the time the agent waited for an incoming call or the seconds the agent waited the call before it was picked up?

Thank you!

AGENT ACTIVITY FOR THIS TIME PERIOD: (10000 record limit) [DOWNLOAD]
these fields are in seconds
# DATE/TIME PAUSE WAIT TALK DISPO DEAD CUSTOMER STATUS LEAD TYPE CAMPAIGN PAUSE CODE

fields meaning the time for each...its in seconds.

pause is the amount of time they are not waiting for a call, and have hit the pause button....

wait is the amount of time they are actually waiting until a incoming/outgoing call connects to their phone while active