Inbound Chat Help

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Inbound Chat Help

Postby carpenox » Mon Apr 27, 2020 5:02 am

I'm not sure what i am doing wrong, but I cant get the interface on the agent side customer chat to come up. The internal chat comes up just fine, but the customer side does not.
This server is installed through vicibox9.0.2 .iso and I have my letsencrypt cert working if that has anything to do with it.

So this is the internal chat working from the agent side:
Image

this is the chat inbound from customer to agent and as you can see, its blank:
Image

This is the chat working on the customer side:
Image

and here are my settings:
Image

what did I do wrong or what other info do I need to provide in order to debug this?

Nox
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Inbound Chat Help

Postby ClearCall » Thu Dec 10, 2020 3:03 pm

Do you have Allow Chats selected in the System Settings and in the Agent settings? Does the campaign have the Chat Group allowed? Is the Chat Group set to Active? Does the agent have the Chat Group selected when he/she logs in? Is the agent available or on pause?
ClearCall
 
Posts: 164
Joined: Fri Dec 03, 2010 12:21 pm

Re: Inbound Chat Help

Postby carpenox » Thu Dec 10, 2020 3:31 pm

oh wow thats an old message, haha, its been working for a while, thank you though
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: Inbound Chat Help

Postby williamconley » Thu Dec 10, 2020 3:32 pm

carpenox wrote:oh wow thats an old message, haha, its been working for a while, thank you though

waitaminute: You fixed it and didn't post your solution? Hang your head in shame! 8-)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Inbound Chat Help

Postby carpenox » Thu Dec 10, 2020 4:29 pm

lol that was during quarantine when i was first trying all that virtual server bs u tried to warn me against :-p lol
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL


Return to Support

Who is online

Users browsing this forum: Majestic-12 [Bot] and 94 guests