Voice problems.

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Voice problems.

Postby AyukRolandAgbor » Mon Apr 13, 2020 6:34 am

Hello Support Team!

We have installed VICIdial on a single machine (on a remote server). We created two phones, and registered them (they register when we open the port 5060 on the firewall or when we disable the firewall).

We have the following cases;

1) when we disable the firewall, the phones will register and when we make a call, voice will go through very well.

2) But when we activate the firewall and only open the port 5060, the phones register and when we make a call, we don't get any voice.

Disabling the firewall, is a bad practice. So i want to stick with the first option.

But we don't know how to turn around it to get voice go through with the firewall active.

Please, any quick response will be greately appreciated.

System information
VERSION: 2.14-738a
BUILD: 200210-1628
single server
installation is done with the help of scratch installation of vicidial on CentOS 7 (http://swanand18.blogspot.com/2017/06/v ... tos-7.html)
AyukRolandAgbor
 
Posts: 16
Joined: Fri Dec 06, 2019 9:41 am

Re: Voice problems.

Postby ambiorixg12 » Mon Apr 13, 2020 10:34 pm

Open the RTP ports , where the media travel range is 10K-20K UDP
ambiorixg12
 
Posts: 448
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Re: Voice problems.

Postby AyukRolandAgbor » Tue Apr 14, 2020 6:57 am

Hello ambiorixg12

ambiorixg12 wrote:Open the RTP ports , where the media travel range is 10K-20K UDP


Following your advice, our research let us to opening the port range 1024 - 65535 for both udp and tcp. And it works fine for us.

The firewall is active and our phones register and voice is heard during a call.

Thank you!
AyukRolandAgbor
 
Posts: 16
Joined: Fri Dec 06, 2019 9:41 am


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