After Hours prompt on IVR

[rhonautics]

Hi,

I need to setup an After Hours prompt on IVR. Our calling hours is 800-2100. The current setup is:

Code: Select all

DID
----------------------------------------------
DID route = IN-GROUP

IN-GROUP
--------------------------------------------
ID = CLOSED
Call Time = CLOSED - Always Closed (set to 2400-2400)
After Hours Action = CALLMENU
After Hours Message Filename = after_hours
After Hours Call Menu = AFTER_HOURS


CALLMENU/s
--------------------------------------------
AFTER_HOURS
 Menu Time Check = 1
 Call Time = CLOSED - Always Closed (set to 2400-2400)

 - Call Menu Options
    Option: TIMECHECK
    Route: CALLMENU
    Call Menu: INB_MENU


INB_MENU
 Menu Prompt = ph_services
 Menu Timeout = 10
 Menu Invalid Prompt = invalid_option
 Menu Repeat = 1

 - Call Menu Options
    Option: 1
    Route: INGROUP
    In-Group: PCInbound

    Option: 2
    Route: AGI
    AGI: cm_dnc.agi,DNC---YES------A---SYS

    Option: 3
    Route: VOICEMAIL
    Voicemail Box: 888

    Option: A
    Route: HANGUP
    Audio File: removed_goodbye

    Option: TIMEOUT
    Route: HANGUP
    Audio File: timeout_goodbye


I've been going back and forth but I can't make the after-hours prompt work.

[Kabis]

Hi ,

You did not use After office ohours in your route. Please check once moore.
Regards
KABIS
Email : kabisforu[at]gmail[dot]com
Skype: kabisforu

[williamconley]

1) Call Menu not IVR. Vicidial doesn't have voice recognition. It's merely menu based.

2) Menu Time Check -This field is where you can select whether to restrict the Call Menu access to the specific hours set up in the selected Call Time. If the Call Time is blank, this setting will be ignored. Default is 0 for disabled.

3) Isn't this in the Vicidial manager's manual with step-by-step instructions?

[rhonautics]

It's working now. I figured it out before someone answered the post.

I was setting the call time wrong. I realized that the call time is using server time (PH time) and calling time goes beyond midnight.

My working config:

Code: Select all

DID
----------------------------------------------
DID route = CALLMENU

CALLMENU
--------------------------------------------
INB_MENU
 Menu Prompt = ph_services
 Menu Timeout = 10
 Menu Invalid Prompt = invalid_option
 Menu Repeat = 1
 Menu Time Check = 1
 Call Time = PHTIME (2000 - 3300)

 - Call Menu Options
    Option: 1
    Route: INGROUP
    In-Group: PCInbound

    Option: 2
    Route: AGI
    AGI: cm_dnc.agi,DNC---YES------A---SYS

    Option: 3
    Route: VOICEMAIL_NO_INST
    Voicemail Box: 888

    Option: A
    Route: HANGUP
    Audio File: removed_goodbye

    Option: TIMEOUT
    Route: HANGUP
    Audio File: timeout_goodbye

    Option: TIMECHECK
    Route: HANGUP
    Audio File: after_hours



@williamconley
I wasn't looking for voice recognition in Vicidial and yes I did read the manual. That's how I knew about the call times.

"A Call Menu (otherwise known as an IVR [Interactive Voice Response]) gives the callers a recorded menu of routing choices."
-- Vicidial Manager Manual

Thanks for the reply.