Vicidial recording priority

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Vicidial recording priority

Postby SPAMSAM » Thu Mar 19, 2020 2:31 pm

Hi This might seem like a random question.

Wrt an incoming call there is a record option under DID, In-group and Campaign. Which one of those options take precedence when recording an incoming call?

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Re: Vicidial recording priority

Postby mflorell » Fri Mar 20, 2020 8:43 am

The DID recording is separate from In-Group or Campaign. So you can actually have a DID-initiated recording running at the same time as recording based around an agent session initiated by the in-group/campaign. As for in-group/campaign recording settings, for inbound calls the in-group setting will take priority.
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