Barge Sound

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Barge Sound

Postby rameez.amjad4 » Mon Mar 16, 2020 12:17 pm

Good Day,
I want to know is there a way for dialer not to play barge sound?

When we barge agent for transfer mostly customer along with our agent customer also hears that barge voice and mostly customer thinks that call is disconnected, i want to know if there is a way where we can stop that sound?

I have used from vicibox 7 to recent launched version 9.0.1 and there is a barge sound in all of them. If there is any other version of vicidial where we can stop that sound?

Needed your help, Thanks.

Rameez Amjad.
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Re: Barge Sound

Postby blackbird2306 » Mon Mar 16, 2020 12:39 pm

There are some options for this in the campaign detail settings.
Blind Monitor Warning -This option if enabled will let the agent know in various optional ways if they are being blind monitored by someone. DISABLED means this feature is not active, ALERT will only pop an alert up on the agent screen, NOTICE will post a note that stays up on the agent screen as long as theya re being monitored, AUDIO will play the filename defined below when an agent is starting to be monitored and the other options are combibnations of the above options. Default is DISABLED.

Blind Monitor Notice -This is the message that will show on the agent screen while they are being monitored if the NOTICE option is selected. Default is -Someone is blind monitoring your session-.

Blind Monitor Filename -This is the audio file that will play in the agents session at the start of someone blind monitoring them. This prompt will be played for everyone in the session including the customer if any is present. Default is empty.
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
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Re: Barge Sound

Postby rameez.amjad4 » Mon Mar 16, 2020 12:45 pm

These all options are for blind monitor, we are having issue with barge ring?
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Re: Barge Sound

Postby blackbird2306 » Mon Mar 16, 2020 6:26 pm

I don't understand your question. Please explain your term "barge ring" in detail.
This is your same post from 2018:
http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=5&t=38789&p=135746
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
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Re: Barge Sound

Postby rameez.amjad4 » Thu Mar 19, 2020 6:51 pm

There are 2 option either listen (monitor) or barge , listen mean blind monitoring only and barge means our closer can jump into conversation with customer & agent on live call,

Issue is that when our closer barge a live call with customer there is a notification sound of that call (ring), this sound customer also hears that sound and customer can assume some one has interfered in the conversation:

Now, my question is, is there a way where we can do blind barge, means customer should not hear the notification ring that some one has interfered the line?

Now we are using goautodial 3.3 64 bit and in this customer do not hears barge notification ring only agent & closer can hear that ring customer is not aware that some one has barge the line, but in Vicibox from version 7 to 9.0.1 latest version in all of them customer also hears the sound of a ring when our closer barge the live call or line.

Hope fully i explained the issue , please update if there is a solution to this?
Or how can we turn off this notification ring sound when we barge a call?

Thanks.
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Re: Barge Sound

Postby richmac2018 » Tue May 05, 2020 9:59 am

Hi All,

Do you have update on this?

Hi blackbird2306,

The following options(Blind Monitor Warning) is not working it will still notify the ring on agent and customers end every time we do barge.
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Re: Barge Sound

Postby rameez.amjad4 » Tue May 05, 2020 3:03 pm

Yes same case we are having and its in all versions on vicibox so we are using goautodial 3.3 64bit it has no barge sound.
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Re: Barge Sound

Postby richmac2018 » Thu May 14, 2020 9:37 am

Hi All,

Is anybody know why it wont work in vicidial 7 or 8. With this feature blind monitoring warning?

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