Page 1 of 1

ViciPhone connectivity issues with ViciBox

PostPosted: Wed Jan 29, 2020 5:18 pm
by doberUSA
Setup Vicibox at AWS
VERSION: 2.14-735a BUILD: 200127-1620
Linux 4.4.155-68-default
Asterisk 13.21.1-vici

Recent transition from 3cx soft phone to web based Viciphone for a working system. SSL is set in vici and asterisk. Updated WebRTC template with cert/key locations. Set web socket properly. Updated to external IP. All systems are a go.

I have read and followed many posts in the boards specific to the web phone and getting it working with SSL, etc. I have worked through the various issues and have it running. The only remaining issue (so far), of which I cannot find a solution in the forums or elsewhere online is: web phone works fine, but will not auto answer on login. This leads to the agent screen showing the light blue screen for "no one is in this session" with the option to 'click to go back' or 'call the phone'. Once the agent clicks the 'call phone' option, it works like a charm. The issue, obviously for all involved here, is that the less we require of the agents is better. Typically, I find that I have skipped some small step. Retraced my steps several times and even did a clean install from scratch, just to be sure. Has anyone experienced this auto-answer issue and been able to get the web phone to connect when the agent logs in?

Re: ViciPhone connectivity issues with ViciBox

PostPosted: Wed Jan 29, 2020 5:26 pm
by williamconley
Pretty sure that's how it was designed. I would write a script (javascript) to auto-push the "call agent" button/link after a couple seconds if I were you.

Re: ViciPhone connectivity issues with ViciBox

PostPosted: Wed Jan 29, 2020 5:57 pm
by doberUSA
Fair enough. Thanks for the feedback.

Re: ViciPhone connectivity issues with ViciBox

PostPosted: Mon Mar 23, 2020 5:59 pm
by dspaan
I have paid the vicidial group to fix this. All you have to do is enable options.php in the agc folder and add this line:

$webphone_call_seconds = '5'; # set to 1 or higher to have the agent phone(if set to webphone) called X seconds after login

Make sure you have a recent SVN version.

Re: ViciPhone connectivity issues with ViciBox

PostPosted: Mon Mar 23, 2020 9:28 pm
by williamconley
dspaan wrote:I have paid the vicidial group to fix this. All you have to do is enable options.php in the agc folder and add this line:

$webphone_call_seconds = '5'; # set to 1 or higher to have the agent phone(if set to webphone) called X seconds after login

Make sure you have a recent SVN version.

Excellent Postback!!

Re: ViciPhone connectivity issues with ViciBox

PostPosted: Sun May 10, 2020 11:21 am
by bossmon
Hello, thanks for this. How do I get to the agc folder?

dspaan wrote:I have paid the vicidial group to fix this. All you have to do is enable options.php in the agc folder and add this line:

$webphone_call_seconds = '5'; # set to 1 or higher to have the agent phone(if set to webphone) called X seconds after login

Make sure you have a recent SVN version.

Re: ViciPhone connectivity issues with ViciBox

PostPosted: Sun May 10, 2020 1:46 pm
by dspaan
Go to /srv/www/htdocs/agc/options.php

Re: ViciPhone connectivity issues with ViciBox

PostPosted: Sun May 10, 2020 11:16 pm
by bossmon
sorry, when I type cd /srv/www/htdocs/agc/options.php

I get this error:
Code: Select all
cd /srv/www/htdocs/agc/options.php
-bash: cd: /srv/www/htdocs/agc/options.php: No such file or directory




dspaan wrote:Go to /srv/www/htdocs/agc/options.php

Re: ViciPhone connectivity issues with ViciBox

PostPosted: Mon May 11, 2020 2:55 am
by dspaan
You really need to work on your linux skills. You need to do:

nano /srv/www/htdocs/agc/options.php

or

cd /srv/www/htdocs/agc
nano options.php

Also probably in your case the file is called options-example.php so you need to rename it first:

cd /srv/www/htdocs/agc
mv options-example.php options.php
nano options.php

Re: ViciPhone connectivity issues with ViciBox

PostPosted: Mon May 11, 2020 8:18 am
by bossmon
You're not wrong about that :lol:

Yeah I'm super noob to Linux but I do try to figure things out before asking for help.

Thanks for your help. It's working beautifully now :wink:

dspaan wrote:You really need to work on your linux skills.