vicidial.org

Hi,

Is there a way in the Agent interface to add an additional Alternate number when a lead already uses Extended and there are 5 alternate numbers already attached to the lead?

Scenario: Person on the line says can you call my husband instead and his number is 718 XXX XXXX and we would prefer that the agent adds the number to the current lead as an additional alt number.

Thank you in advance for your suggestions.

Version: 2.14b0.5
SVN Version: 2935
DB Schema Version: 1538

That is not currently a feature. We had considered adding that as an option years ago, but we instead focused on the MULTI_LEAD auto-alt-dialing functionality which allowed for a lot more flexibility in the management of accounts with multiple phone numbers.

Thank you very much for the reply