How to add additional alternate number using extended

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How to add additional alternate number using extended

Postby paolo » Fri Dec 13, 2019 7:30 pm

Hi,

Is there a way in the Agent interface to add an additional Alternate number when a lead already uses Extended and there are 5 alternate numbers already attached to the lead?

Scenario: Person on the line says can you call my husband instead and his number is 718 XXX XXXX and we would prefer that the agent adds the number to the current lead as an additional alt number.

Thank you in advance for your suggestions.

Version: 2.14b0.5
SVN Version: 2935
DB Schema Version: 1538
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paolo
 
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Re: How to add additional alternate number using extended

Postby mflorell » Fri Dec 13, 2019 10:09 pm

That is not currently a feature. We had considered adding that as an option years ago, but we instead focused on the MULTI_LEAD auto-alt-dialing functionality which allowed for a lot more flexibility in the management of accounts with multiple phone numbers.
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Re: How to add additional alternate number using extended

Postby paolo » Mon Dec 16, 2019 8:14 am

Thank you very much for the reply
MyCallCloud.com - Cool Vici Customizations - Hosted - Configured - Supported
Web: https://mycallcloud.com
P: 888-663-0760
E: sales@mycallcloud.com
paolo
 
Posts: 48
Joined: Wed Oct 08, 2014 11:38 am


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