After call survey

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

After call survey

Postby akam » Wed Dec 11, 2019 11:34 pm

Hello,

I have enabled After Call Survey in ingoup and set After Call End Call Menu to ivr with dtmf log enabled. But I have empty Callmenu Survey Report, there is Total 0 in there. Tell me please what should I do to have reports?

PS. Is it possible to play survey without pre asking if they want to participate in the survey in inbound call?
akam
 
Posts: 3
Joined: Sat Nov 30, 2019 5:18 am

Re: After call survey

Postby akam » Thu Dec 12, 2019 1:57 pm

I think it is a bug, because I set To date to tomorrow day I can see report's data.
akam
 
Posts: 3
Joined: Sat Nov 30, 2019 5:18 am

Re: After call survey

Postby williamconley » Thu Dec 12, 2019 2:11 pm

1) Welcome to the Party! 8-)

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20019
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: After call survey

Postby akam » Sat Dec 14, 2019 2:12 am

ok, I will, thank you :)

---
Vicibox 9.0.1 from .iso
akam
 
Posts: 3
Joined: Sat Nov 30, 2019 5:18 am


Return to Support

Who is online

Users browsing this forum: Majestic-12 [Bot] and 102 guests