Blind Monitor (Ring sound on agent end)
Posted: Thu Oct 17, 2019 8:04 amTeam - Why my agents on the floor are getting a phone ring on their end when a supervisor does a Monitor > Whisper?
Any feedback would be appreciated.
Vicibox v8.1.2 from .iso | Vicidial 2.1-714a Build 190628-1511 | Asterisk 13.21.1-Vici | 6 Cluster Servers | No Digium/Sangoma Hardware | No Extra Software After Installation | 2x E5-2660 0 @ 2.20GHz |
Any feedback would be appreciated.
Vicibox v8.1.2 from .iso | Vicidial 2.1-714a Build 190628-1511 | Asterisk 13.21.1-Vici | 6 Cluster Servers | No Digium/Sangoma Hardware | No Extra Software After Installation | 2x E5-2660 0 @ 2.20GHz |