Automatic callbacks

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Automatic callbacks

Postby paok1926 » Wed Feb 06, 2019 7:03 am

hello all,

is it possible to set all callbacks of a campaign to be dialed automatically ?
Both useronly and everyone...
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Re: Automatic callbacks

Postby RockAllMoment » Thu Feb 07, 2019 12:15 am

User only callback will not initiate calls automatically. Only anyone callback will do that.
We are happy to help you.
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Re: Automatic callbacks

Postby mflorell » Thu Feb 07, 2019 7:39 am

Actually, there is a campaign feature that can do this:

Scheduled Callbacks Force Dial -
This feature will force an agent to a paused state and block out their screen with the next triggered USERONLY scheduled callback to be called. The agent's only option will be to dial this callback, although they are able to look at lead info before they do that. If there are multiple triggered scheduled callbacks for the agent, they all must be called before the agent can move on to handling other items. This feature will not pay attention to the Call Time that is set for the campaign, so these calls may be dialed outside of the set call time. The agent must be able to place manual dial calls for this feature to work. Default is N for disabled.
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Re: Automatic callbacks

Postby innovations » Sun Jan 05, 2020 3:20 pm

mflorell wrote:Actually, there is a campaign feature that can do this:

Scheduled Callbacks Force Dial -
This feature will force an agent to a paused state and block out their screen with the next triggered USERONLY scheduled callback to be called. The agent's only option will be to dial this callback, although they are able to look at lead info before they do that. If there are multiple triggered scheduled callbacks for the agent, they all must be called before the agent can move on to handling other items. This feature will not pay attention to the Call Time that is set for the campaign, so these calls may be dialed outside of the set call time. The agent must be able to place manual dial calls for this feature to work. Default is N for disabled.


Is there a feature or way to do this without forcing a paused state where the dialer attempts to autodial (not manual dial) scheduled called callbacks at a time the agents select where any available agent can receive the scheduled callback? There are some dialers i've used that do scheduled callbacks in this way. I think these dialers keep attempting to call the scheduled lead at a time they wish to be called (ie 2pm) until a different disposition is set when they connect with the lead again (ie not interested or dnc). Some of them have a notification on the screen that its a scheduled callback.
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Re: Automatic callbacks

Postby williamconley » Wed Feb 19, 2020 1:29 pm

Scheduled Callbacks Useronly Move Minutes
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