Maximum Login Attempt

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Maximum Login Attempt

Postby maykelsoft » Thu Jan 17, 2019 11:25 pm

Hi,

Is there a way to disable maximum login attempts or increase the default 10 counts?

We are having an issue for almost all of the agents, they keeps locked out during the manual dial process. This happens when we enabled webform for custom CRM with auto pop up.

Error:
Too many login attempts, try again in 15 minutes: |user|LOCK|

Any suggestions is much appreciated.

Thanks!

Single Server running behind a firewall - no ports are opened outside. Just an internal access
Installed from ViciBox_v.7.x86_64-7.0.4.iso
No special hardware installed
Manual Dialing
ViciBox_v.7.x86_64-7.0.4.iso | Single Server | No Extra Hardware/Software installed
Starting to upgrade to ViciBox_v8_1.x86_64-8.1.2
maykelsoft
 
Posts: 61
Joined: Thu Jan 14, 2010 3:28 pm

Re: Maximum Login Attempt

Postby williamconley » Thu Jan 17, 2019 11:56 pm

1) You did not post your Vicidial Version. The installer version is good info, but the Vicidial Version With Build is ESSENTIAL. Sorry for the caps. But it is.

2) Fix your webform to use the agents actual credentials from their login session. They can't be wrong, or the agent would have failed login.
Code: Select all
&user=--A--user--B--&pass=--A--pass--B--


3) I'm not sure if the new manual covers login attempts being changed, but there is some documentation on the login lockout feature. Haven't looked. 8-)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Maximum Login Attempt

Postby maykelsoft » Fri Jan 18, 2019 12:05 am

Hi William,

Here are the actual webform link: "VARhttp://local_net/lead?campaign=CAMP1&column=phone-number&search=--A--phne_number--B--"

Will just modify it to "VARhttp://local_net/lead?campaign=CAMP1&column=phone-number&search=--A--phone_number--B--&user=--A--user--B--&pass=--A--pass--B--"

Also, I tried to edit the functions.php on agi and vicidial directories - this is just a temporary solutions while digging the real cause of the issues.

$LOCK_over = ($STARTtime - 15); # failed login lockout time is 15 minutes(900 seconds)
$LOCK_trigger_attempts = 1000;

Thanks William!

VERSION: 2.14-694a
BUILD: 181005-1738
© 2018 ViciDial Group
ViciBox_v.7.x86_64-7.0.4.iso | Single Server | No Extra Hardware/Software installed
Starting to upgrade to ViciBox_v8_1.x86_64-8.1.2
maykelsoft
 
Posts: 61
Joined: Thu Jan 14, 2010 3:28 pm

Re: Maximum Login Attempt

Postby maykelsoft » Fri Jan 18, 2019 2:23 am

Just an update.

The insertion of "&user=--A--user--B--&pass=--A--pass--B--" to the CRM webform link works. No more locked out accounts now!

Thanks again William!
ViciBox_v.7.x86_64-7.0.4.iso | Single Server | No Extra Hardware/Software installed
Starting to upgrade to ViciBox_v8_1.x86_64-8.1.2
maykelsoft
 
Posts: 61
Joined: Thu Jan 14, 2010 3:28 pm

Re: Maximum Login Attempt

Postby williamconley » Fri Jan 18, 2019 3:49 pm

Excellent postback. Now go make some $$. 8-)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


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