vicidial.org

Hi,

Is there a way to disable maximum login attempts or increase the default 10 counts?

We are having an issue for almost all of the agents, they keeps locked out during the manual dial process. This happens when we enabled webform for custom CRM with auto pop up.

Error:
Too many login attempts, try again in 15 minutes: |user|LOCK|

Any suggestions is much appreciated.

Thanks!

Single Server running behind a firewall - no ports are opened outside. Just an internal access
Installed from ViciBox_v.7.x86_64-7.0.4.iso
No special hardware installed
Manual Dialing

1) You did not post your Vicidial Version. The installer version is good info, but the Vicidial Version With Build is ESSENTIAL. Sorry for the caps. But it is.

2) Fix your webform to use the agents actual credentials from their login session. They can't be wrong, or the agent would have failed login.

Code: Select all

&user=--A--user--B--&pass=--A--pass--B--

3) I'm not sure if the new manual covers login attempts being changed, but there is some documentation on the login lockout feature. Haven't looked.

Hi William,

Here are the actual webform link: "VARhttp://local_net/lead?campaign=CAMP1&column=phone-number&search=--A--phne_number--B--"

Will just modify it to "VARhttp://local_net/lead?campaign=CAMP1&column=phone-number&search=--A--phone_number--B--&user=--A--user--B--&pass=--A--pass--B--"

Also, I tried to edit the functions.php on agi and vicidial directories - this is just a temporary solutions while digging the real cause of the issues.

$LOCK_over = ($STARTtime - 15); # failed login lockout time is 15 minutes(900 seconds)
$LOCK_trigger_attempts = 1000;

Thanks William!

VERSION: 2.14-694a
BUILD: 181005-1738
© 2018 ViciDial Group

Just an update.

The insertion of "&user=--A--user--B--&pass=--A--pass--B--" to the CRM webform link works. No more locked out accounts now!

Thanks again William!

Excellent postback. Now go make some $$.