Agent alert sound for remote agents

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Agent alert sound for remote agents

Postby dspaan » Thu May 17, 2018 4:57 am

I have setup an ingroup with on hook remote agents but noticed the agent alert sound does not play when you answer a call. Is that a misconfiguration of does it simply not work with remote agents?

Version: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Agent alert sound for remote agents

Postby mflorell » Thu May 17, 2018 6:11 am

That feature does not work with Remote Agents because they do not use standard agent meetme sessions.
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Re: Agent alert sound for remote agents

Postby dspaan » Thu May 17, 2018 6:50 am

I see. Is there another way to let the agent know what ingroup the call is coming from? I have set the caller ID for the ingroup to display the ingroup name and phonenumber of the caller but this does not work when you are on the road and answer with your mobile phone.
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Agent alert sound for remote agents

Postby mflorell » Thu May 17, 2018 7:18 am

There is currently no option for audio alerts for Remote Agents, and if one were to be added, it would not be a simple feature to add.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


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