automatically send DTMF in call menu

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

automatically send DTMF in call menu

Postby c20xh2 » Mon Mar 19, 2018 10:14 am

VERSION: 2.14-583a
BUILD: 161226-2224

I would like to make the system send a "1" after 5 seconds if the caller did not select any option in the call menu. My guess would be using the Custom Dialplan Entry of the Call Menu but I'm not sure how to proceed.

The goal is to offer the caller the option of going in the english ingroup (option 9 in my call menu) instead of the french one (option 1).

Would there be a better way to achieve this ?
c20xh2
 
Posts: 95
Joined: Mon Feb 20, 2017 2:28 am

Re: automatically send DTMF in call menu

Postby blackbird2306 » Mon Mar 19, 2018 10:40 am

There is a "TIMEOUT" option in call menu options.
TIMEOUT will allow you to set what happens to the call when it times out with no input from the caller.

In combination with "Menu Timeout" = 5 and the same routing options like for option "1" it should do the trick!
Last edited by blackbird2306 on Thu Mar 22, 2018 5:19 am, edited 1 time in total.
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
blackbird2306
 
Posts: 409
Joined: Mon Jun 23, 2014 5:31 pm

Re: automatically send DTMF in call menu

Postby c20xh2 » Mon Mar 19, 2018 10:42 pm

blackbird2306,

I had found the Menu Timeout setting but I did not realize there was a TIMEOUT option in the dropdown.

Once again a big thank you for the help
c20xh2
 
Posts: 95
Joined: Mon Feb 20, 2017 2:28 am


Return to Support

Who is online

Users browsing this forum: Baidu [Spider], Google [Bot] and 59 guests