vicidial.org

VERSION: 2.14-583a
BUILD: 161226-2224

I would like to make the system send a "1" after 5 seconds if the caller did not select any option in the call menu. My guess would be using the Custom Dialplan Entry of the Call Menu but I'm not sure how to proceed.

The goal is to offer the caller the option of going in the english ingroup (option 9 in my call menu) instead of the french one (option 1).

Would there be a better way to achieve this ?

There is a "TIMEOUT" option in call menu options.

TIMEOUT will allow you to set what happens to the call when it times out with no input from the caller.

In combination with "Menu Timeout" = 5 and the same routing options like for option "1" it should do the trick!

blackbird2306,

I had found the Menu Timeout setting but I did not realize there was a TIMEOUT option in the dropdown.

Once again a big thank you for the help