transfer call from survey to callmenu

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transfer call from survey to callmenu

Postby achillf » Thu Feb 15, 2018 5:42 am

Hallo is any way to transfer call from survey to callmenu automatic without press digit?
achillf
 
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Re: transfer call from survey to callmenu

Postby mflorell » Thu Feb 15, 2018 7:04 am

There may be, what is the version and build of your admin.php?
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Re: transfer call from survey to callmenu

Postby achillf » Thu Feb 15, 2018 11:20 am

VERSION: 2.6-380a
BUILD: 121029-0109


i make some chances.

I go to Survey Submenu in Campaign.

I change these:

Survey DTMF Digits: empty
Survey Not Interested Digit: empty
Survey Opt-in Audio File: empty
Survey Method: CALLMENU
Survey No-Response Action: OPTOUT

Survey Call Menu: my_call_menu

With these changes i success transfer from survey to callmenu with no pressing digit or waiting.Now in callmenu I set in option 1 in route the option ingroup but now there is a problem. When call go to ingroup they made new lead id. I ve change Handle Method to CIDLOOKUP but same thing, dialer makes new lead id and set status SVYCLM to the original lead id. How can i solve this?
achillf
 
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Re: transfer call from survey to callmenu

Postby mflorell » Thu Feb 15, 2018 7:49 pm

From the call menu to the In-Group you need to set the search method to CLOSER so it will use the proper lead ID
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Re: transfer call from survey to callmenu

Postby achillf » Fri Feb 16, 2018 3:31 am

mflorell wrote:From the call menu to the In-Group you need to set the search method to CLOSER so it will use the proper lead ID

Problem solved, thank you very much!
achillf
 
Posts: 13
Joined: Fri Jan 15, 2016 10:32 am

Re: transfer call from survey to callmenu

Postby mflorell » Fri Feb 16, 2018 5:18 am

Thanks for the post-back :)
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