In-Group Call Handle Method

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In-Group Call Handle Method

Postby iboam » Mon Jan 22, 2018 9:09 pm

Hi everyone, based on the DID In-Group Call Handle Method:
CID will add a new lead record with every call using the CallerID as the phone number,
CIDLOOKUP will attempt to lookup the phone number by the CallerID in the entire system,
CIDLOOKUPRL will attempt to lookup the phone number by the CallerID in only one specified list,
CIDLOOKUPRC will attempt to lookup the phone number by the CallerID in all of the lists that belong to the specified campaign,
CLOSER is specified for Closer calls, ANI will add a new lead record with every call using the ANI as the phone number,
ANILOOKUP will attempt to lookup the phone number by the ANI in the entire system,
ANILOOKUPRL will attempt to lookup the phone number by the ANI in only one specified list,
XDIGITID will prompt the caller for an X digit code before the call will be put into the queue,
VIDPROMPT will prompt the caller for their ID number and will create a new lead record with the CallerID as the phone number and the ID as the Vendor ID,
VIDPROMPTLOOKUP will attempt to lookup the ID in the entire system, VIDPROMPTLOOKUPRL will attempt to lookup the vendor ID by the ID in only one specified list,
VIDPROMPTLOOKUPRC will attempt to lookup the vendor ID by the ID in all of the lists that belong to the specified campaign. Default is CID.

i need to use like CID to add a new lead record for every call and at the same time CIDLOOKUP or CIDLOOKUPRC to lookup the phone number by the CallerID.

What is the best Option to use ?
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