vicidial.org

Hey hello all !

I have a question, i just got the requirements for a new campaign, the requirement is that we need to be able to dial multiple phone numbers for the same "account", i have done this before with ALT Dialing and once tried MULTI_LEAD just to see how it works, so far i can handle the requirement.

But here is the tricky part, we need the agents to add additional numbers to that account, if we have 3 numbers and all of them are disconnected or customer is not answering, the agents can check our CRM for additional contact methods and manual dial it, that is easy, but i am wondering if the agent can "link" a new lead by using the vendor_lead_code and specify a type of phone using the owner field?

Is it possible to do this?

Also, let's say this account is a corporate which have like 100 numbers, so we will have 100 leads linked to the same vendor_lead_code, is it possible to tell Vicidial to stop dialing certain numbers from the same account ? Lets say i don't want to dial 10 numbers from that MULTI_LEAD but i want to keep dialing the other 90.

This will be a shining new Vicidial setup, so we will be using the most recent vicidial build

With multi-lead, every phone number has it's own lead, so if you don't want some of them dialed, just change the dial status to a non-dialable status. There shouldn't be a problem with having 100 linked by vendor_lead_code. Yes, if the agent enters a new lead, all they have to do is make sure it has the same vendor_lead_code.

oh! wow, so i will change my question, is there any easy way to stop dialing all the 100 numbers based on certain status ? I mean, if it is a completed status.

Lets say you made the "sale" ( im using quotes because this is not a sale campaign but it easier to explain that way) since the first contact and you don't want to dial any other numbers on the same account.

If you haven't read it already, take a look at the doc for this feature,
http://vicidial.org/docs/ALTERNATE_NUMBER_DIALING.txt

As for stopping dialing for an account, take a look at the agc/deactivate_lead.php script:

# This script is designed to be used in the "Dispo URL" field of a campaign
# or in-group. It should take in the campaign_id to check for the same source_id
# in order to change it's status to whatever duplicate_status is set to. The
# sale_status field is a list of statuses separated by three dashes each '---'
# which contain the statuses for which the process should be run.
#
# This script is part of the API group and any modifications of data are
# logged to the vicidial_api_log table.
#
# This script limits the number of altered leads to 100 per instance and it will
# not run if the search field of the lead is empty.
# http://server/agc/deactivate_lead.php?s ... _to_file=1
#
# Example of what to put in the Dispo URL field:
# VARhttp://192.168.1.1/agc/deactivate_le ... _to_file=1
# VARhttp://192.168.1.1/agc/deactivate_le ... _to_file=1

What if I need to include a check for multiple campaigns in the Dispo URL? Do I just separate them by three dashes like the statuses?

Example:
varhttp://192.168.1.1/agc/deactivate_le ... _to_file=1

Thanks!

the "campaign_check" variable was only designed to take a single campaign. If you want to change it to multiple campaigns you will have to alter the code of that script.

Thanks Matt! If I remove the campaign_check variable all together, would that check all campaigns or is this a required variable?

If you just remove it from the URL it's not going to find anything and you will get the "no lists in campaign_check" message for all requests.