Call Transfer to DID in Press 1 Campaign

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Call Transfer to DID in Press 1 Campaign

Postby zenithbsolutions » Fri Nov 03, 2017 3:16 am

Hi,

I was able to setup a press 1 campaign. But when I press 1 to transfer the call to DID its not happening.

I have the values as

Survey Method: Extension
Survey Survey Xfer Extension: 9229

Transfer-Conf DTMF 1: 9XXXXXXXXX (External DID number)

I have a new dial plan for the call transfer under my dial plan.

Dial plan Entry

exten => _92291XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _92291XXXXXXXXXX,2,Dial(SIP/${EXTEN:4}@voip,,tTo)
exten => _92291XXXXXXXXXX,3,Hangup

CLI

[Nov 1 13:39:57] DTMF[26328][C-00023191]: channel.c:4215 __ast_read: DTMF begin '1' received on SIP/voip-000106be
[Nov 1 13:39:57] DTMF[26328][C-00023191]: channel.c:4219 __ast_read: DTMF begin ignored '1' on SIP/voip-000106be
[Nov 1 13:39:57] DTMF[26328][C-00023191]: channel.c:4129 __ast_read: DTMF end '1' received on SIP/voip-000106be, duration 120 ms
[Nov 1 13:39:57] DTMF[26328][C-00023191]: channel.c:4199 __ast_read: DTMF end passthrough '1' on SIP/voip-000106be
[Nov 1 13:39:57] -- <SIP/voip-000106be> Playing 'US_pol_survey_transfer.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Nov 1 13:40:01] == Manager 'sendcron' logged on from 127.0.0.1
[Nov 1 13:40:01] == Manager 'sendcron' logged on from 127.0.0.1
[Nov 1 13:40:01] == Manager 'sendcron' logged off from 127.0.0.1
[Nov 1 13:40:03] == Manager 'sendcron' logged off from 127.0.0.1
[Nov 1 13:40:03] -- <SIP/voip-000106be>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Nov 1 13:40:03] -- Channel 'SIP/voip-000106be' sent to invalid extension: context,exten,priority=default,9229,1
[Nov 1 13:40:03] -- Executing [i@default:1] Playback("SIP/voip-000106be", "invalid") in new stack
[Nov 1 13:40:03] -- <SIP/voip-000106be> Playing 'invalid.gsm' (language 'en')

Can anyone guide me on this. Thank you
zenithbsolutions
 
Posts: 122
Joined: Tue Aug 25, 2015 2:17 am

Re: Call Transfer to DID in Press 1 Campaign

Postby zenithbsolutions » Fri Nov 03, 2017 10:12 am

Got it working by the support of ruben23

Set the

Survey Method: Extension
Survey Survey Xfer Extension: 92291XXXXXXXXXX (dial plan prefix 9229 followed by DID number 1XXXXXXXXXX)

Dial plan Entry

exten => _92291XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _92291XXXXXXXXXX,2,Dial(SIP/${EXTEN:4}@voip,,tTo)
exten => _92291XXXXXXXXXX,3,Hangup
zenithbsolutions
 
Posts: 122
Joined: Tue Aug 25, 2015 2:17 am


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