Upgrade/Migration question resolved

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Upgrade/Migration question resolved

Postby lvish » Fri Sep 22, 2017 1:30 am

Hi

We have a Vicibox 5.0.2, Vicidial version 2.8 running on Dell 620 16Gb ram, 500 GB HDD configured as All in one.

Now to upgrade we have built another server with 7.0.4 with latest SVN.

Question is can i backup the SQL DB from old server and restore on new server and then run UPGRADE instructions ( schema upgrade)? or do i have to upgrade the old server to latest SVN and then restore it to new server?


thanks in advance.
Last edited by lvish on Wed Sep 27, 2017 2:52 am, edited 1 time in total.
lvish
lvish
 
Posts: 103
Joined: Tue Jan 25, 2011 4:56 am

Re: Upgrade/Migration question

Postby mflorell » Fri Sep 22, 2017 5:01 am

It always best to upgrade the old server if possible, then just move over the exported database, but you can do the upgrade on the new hardware if you want. The important thing is to make sure you have run all of the upgrade SQL file commands from the version you are using all the way to the newest commands and to not leave any out.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Upgrade/Migration question

Postby lvish » Fri Sep 22, 2017 11:22 am

Thanks for the reply,

We built new 7.0.4 server with latest SVN and then restored DB from old server 2.10.b DB schema 1403 SVN 2287 .
Then executed all Upgrade commands upto 2.14. ( did not run perl ./install.pl for every sql upgrade , only last upgrade we executed perl ./install.pl)


Issue is auto dialled call lands to paused agents. Especially if agent is in manual dial screen.

I re installed everything and used fresh DB for two days there we didnt have any issues.

Not sure where am i doing wrong!.

thank you
lvish
lvish
 
Posts: 103
Joined: Tue Jan 25, 2011 4:56 am

Re: Upgrade/Migration question

Postby mflorell » Fri Sep 22, 2017 3:45 pm

Do you see any errors in your browser console, or in the /var/log/apache/error_log file?
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Upgrade/Migration question resolved

Postby lvish » Wed Sep 27, 2017 2:52 am

Hi

Issue seems to be resolved after doing a another fresh install and restoring the DB with schema 1403 and executing only Upgrade script 2.12 and 2.14.

Earlier i used update it from 2.8 to 2.14.

thanks for the support Matt!
lvish
lvish
 
Posts: 103
Joined: Tue Jan 25, 2011 4:56 am


Return to Support

Who is online

Users browsing this forum: No registered users and 85 guests