vicidial.org

Hi

We have a Vicibox 5.0.2, Vicidial version 2.8 running on Dell 620 16Gb ram, 500 GB HDD configured as All in one.

Now to upgrade we have built another server with 7.0.4 with latest SVN.

Question is can i backup the SQL DB from old server and restore on new server and then run UPGRADE instructions ( schema upgrade)? or do i have to upgrade the old server to latest SVN and then restore it to new server?


thanks in advance.

It always best to upgrade the old server if possible, then just move over the exported database, but you can do the upgrade on the new hardware if you want. The important thing is to make sure you have run all of the upgrade SQL file commands from the version you are using all the way to the newest commands and to not leave any out.

Thanks for the reply,

We built new 7.0.4 server with latest SVN and then restored DB from old server 2.10.b DB schema 1403 SVN 2287 .
Then executed all Upgrade commands upto 2.14. ( did not run perl ./install.pl for every sql upgrade , only last upgrade we executed perl ./install.pl)


Issue is auto dialled call lands to paused agents. Especially if agent is in manual dial screen.

I re installed everything and used fresh DB for two days there we didnt have any issues.

Not sure where am i doing wrong!.

thank you

Do you see any errors in your browser console, or in the /var/log/apache/error_log file?

Hi

Issue seems to be resolved after doing a another fresh install and restoring the DB with schema 1403 and executing only Upgrade script 2.12 and 2.14.

Earlier i used update it from 2.8 to 2.14.

thanks for the support Matt!