Report Breakdown

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Report Breakdown

Postby edrianking » Tue Aug 08, 2017 1:48 pm

Hi,

Is there a way we can breakdown the reports of pause time, number of call, etc. of agents dialing 24 hrs..

For example we have agent dialing from 5pm-2am so it would cross the date Aug8-Aug9. I assume that the 12:00-2am and 5am-11:59 of Aug.9 will add up. Is that correct?


Thank you.
edrianking
 
Posts: 34
Joined: Sun May 21, 2017 5:24 pm

Re: Report Breakdown

Postby mflorell » Tue Aug 08, 2017 3:13 pm

Actually, you could use the Team Performance Detail report, which allows you to specify both date and time for when the report is run.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Report Breakdown

Postby edrianking » Wed Aug 09, 2017 10:31 am

mflorell wrote:Actually, you could use the Team Performance Detail report, which allows you to specify both date and time for when the report is run.


Hi Matt,

On this report we cannot see the "Enter Pause Codes" reports of the agents right?
edrianking
 
Posts: 34
Joined: Sun May 21, 2017 5:24 pm


Return to Support

Who is online

Users browsing this forum: Google [Bot] and 66 guests