Agent Time Detail Report

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Agent Time Detail Report

Postby rockgeneral » Tue Aug 08, 2017 8:57 am

I was looking at the Agent Time Detail Report and I noticed that if you add up all of the percentages it result in a value > 100%. However, if you leave off DEAD TIME % it equals 100. Is this a bug or is DEAD time concurrent with one or more of the other "types" of time?

Clarification would be greatly appreciated.

Regards,

Rockgeneral
System Info:
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
rockgeneral
 
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Re: Agent Time Detail Report

Postby mflorell » Tue Aug 08, 2017 12:21 pm

DEAD time is part of TALK time, so you shouldn't add it to the others if you are looking for totals.
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Re: Agent Time Detail Report

Postby rockgeneral » Tue Aug 08, 2017 2:28 pm

Thanks for the clarification Matt.
System Info:
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
rockgeneral
 
Posts: 93
Joined: Thu Mar 04, 2010 9:28 pm


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