vicidial.org

Hi guys,
while I am in a live call and click on TRANSFER - CONF button, insert an external number on NUMBER TO CALL and click on DIAL WITH CUSTOMER, 3way call works fine, but the real-time main report doesn't shows green color and status for agents in 3-way call, it shows INCALL status.

Looking for the gree-color-trigger in AST_timeonVDADall.php I've found that

Code: Select all

### 3-WAY Check ###
      if ($Alead_id[$i]!=0)
         {
         $threewaystmt="SELECT UNIX_TIMESTAMP(last_call_time) from vicidial_live_agents where lead_id='$Alead_id[$i]' and status='INCALL' order by UNIX_TIMESTAMP(last_call_time) desc";
         $threewayrslt=mysql_to_mysqli($threewaystmt, $link);
         if (mysqli_num_rows($threewayrslt)>1)
            {
            $Astatus[$i]="3-WAY";
            $srow=mysqli_fetch_row($threewayrslt);
            $Acall_mostrecent[$i]=$srow[0];
            }
         }
      ### END 3-WAY Check ###


then I suppose we should have 2 records for the same lead_id on the table vicidial_live_agents while in a 3way, but I see 1 record only, then the 3--WAY check is always false.

In manager_send.php the only part that handles the ajax action with agent_dialed_type: XFER_3WAY is

Code: Select all

if ( ($stage > 0) and (preg_match("/3WAY/",$agent_dialed_type) ) )
            {$customer_hungup = 'BEFORE_CALL';}
         $stmt = "INSERT INTO user_call_log (user,call_date,call_type,server_ip,phone_number,number_dialed,lead_id,callerid,group_alias_id,preset_name,campaign_id,customer_hungup) values('$user','$NOW_TIME','$agent_dialed_type','$server_ip','$exten','$channel','$lead_id','$outbound_cid','$RAWaccount','$preset_name','$campaign','$customer_hungup')";


and in the entire project I can't find nothing that cointains "insert into vicidial_live_agents" related to 3way action.

The green color is not for this kind of 3way, or there are something missing in manager_send.php?

Thank you

The green color with 3WAY in the real-time report is only for when two agents have the same lead_id on active calls.