Agent direct waiting calls are visible to other campaig user

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Agent direct waiting calls are visible to other campaig user

Postby lvish » Tue Jul 18, 2017 8:54 am

Hi

We have two campaigns , both use AGENT DIRECT feature to transfer calls to specific agents. Usergroup restricts them to transfer/view outside the group.
Issue is in real time display, Supervisor of one campaign can see waiting calls of AGENTDIRECT from other campaign. Agent ID , phone number are displayed. Supervisors are added to their respective usergroups with no access to other campaign.

Am i missing some configs ? or can we create new AGENT DIRECT groups for every campaign?




lvish

-------Vicibox 7.0.4 ---VERSION: 2.14-605a-- BUILD: 170327-1655 --DELL R730 -- All in one Standalone server.
lvish
 
Posts: 103
Joined: Tue Jan 25, 2011 4:56 am

Re: Agent direct waiting calls are visible to other campaig

Postby mflorell » Tue Jul 18, 2017 12:17 pm

The solution would be to create new AGENTDIRECT in-groups for each campaign(i.e.: AGENTDIRECT_1, AGENTDIRECT_2, etc...)
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

resolved: Agent direct waiting calls are visible to other

Postby lvish » Wed Aug 16, 2017 6:24 am

Thanks Matt,

Issue resolved with the solution provided by you.

regds

lvish
lvish
lvish
 
Posts: 103
Joined: Tue Jan 25, 2011 4:56 am


Return to Support

Who is online

Users browsing this forum: Google [Bot] and 97 guests