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Audio Sound Board Error

PostPosted: Mon Jul 03, 2017 10:42 am
by priya
Hi,

We installed Asterisk 11.22.0-vici with astguiclient-VERSION: 2.14-615a.Activate the sounboard and create the script and the audio sound board was show in the script.

But when press the audio file its not playing and it shows the following error.All screens are running.

Executing [473782168600051@default:1] Dial("Local/473782168600051@default-00000023;2", "IAX2/ASTplay:1234@127.0.0.1:42569/473782178600051,5,To") in new stack
[Jun 29 12:36:17] -- Called IAX2/ASTplay:1234@127.0.0.1:42569/473782178600051
[Jun 29 12:36:17] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 29 12:36:19] NOTICE[2448]: chan_iax2.c:4826 __auto_congest: Auto-congesting call due to slow response
[Jun 29 12:36:19] -- IAX2/127.0.0.1:42569-2499 is circuit-busy
[Jun 29 12:36:19] -- Hungup 'IAX2/127.0.0.1:42569-2499'
[Jun 29 12:36:19] == Everyone is busy/congested at this time (1:0/1/0)

Re: Audio Sound Board Error

PostPosted: Mon Jul 03, 2017 9:16 pm
by mflorell
How did you install this server?

What is the version and build of admin.php?

Re: Audio Sound Board Error

PostPosted: Tue Jul 04, 2017 12:27 am
by priya
Thanks Matt.

Install using scratch installation with PHP 5.5.9, Server version: Apache/2.4.7, 14.04.1-Ubuntu,Mysql Ver 14.14 Distrib 5.5.55.

asterisk-11.22.0-vici
dahdi-linux-complete-2.11.1+2.11.1

Re: Audio Sound Board Error

PostPosted: Tue Jul 04, 2017 6:48 am
by mflorell
Well, we know it works with VICIbox, but if you can't use that for whatever reason, look at your server's firewall settings.

Re: Audio Sound Board Error

PostPosted: Tue Jul 04, 2017 6:53 am
by priya
Thanks Matt.

Its behind the firewall.But i removed the firewall and tested we got this same error.We cant hear the files while playing in the agent screen.

Re: Audio Sound Board Error

PostPosted: Tue Jul 04, 2017 7:57 am
by mflorell
"iax2 show registry" output?

Re: Audio Sound Board Error

PostPosted: Tue Jul 04, 2017 8:08 am
by priya
Thanks Matt.We are using sip phones for agents.

ubuntuserver*CLI> iax2 show registry
Host dnsmgr Username Perceived Refresh State
127.0.0.1:42569 N ASTplay <Unregistered> 60 Request Sent
127.0.0.1:41569 N ASTblind <Unregistered> 60 Request Sent
127.0.0.1:40569 N ASTloop <Unregistered> 60 Request Sent
3 IAX2 registrations.

Re: Audio Sound Board Error

PostPosted: Tue Jul 04, 2017 7:51 pm
by mflorell
Something is wrong if all 3 of those internal loopback IAX accounts are not registering.

Re: Audio Sound Board Error

PostPosted: Tue Jul 04, 2017 7:54 pm
by priya
Thanks Matt. Please help me on this issue.

Re: Audio Sound Board Error

PostPosted: Wed Jul 05, 2017 6:12 am
by mflorell
It's difficult to troubleshoot scratch installs, which is why we recommend using VICIbox, because everything just works once the install is complete.

Check your conf files, check your firewall, etc...

Re: Audio Sound Board Error

PostPosted: Wed Jul 05, 2017 1:11 pm
by zenithbsolutions
Hi,

I've already posted a solution to this issue. Kindly check on the post viewtopic.php?f=4&t=37408

Let me know if you still have trouble.