vicidial.org

Hi everyone,

I've a Call Center with the following settings:

0) Server: Dell PowerEdge T430
1) CPU: Intel(R) Xeon(R) CPU E5-2603 v3 @ 1.60GHz - 6 core
2) RAM: DIMM DDR4 64 GB (8 DIMM Synchronous 2133 MHz (0,5 ns))
3) HDD: SCSI Disk, 1 TB on RAID 1
4) Network interface: PCI express 100/1000 Mbps
5) VICIdial: VERSION:
VERSION: 2.14-615a
BUILD: 170516-0632
© 2017 ViciDial Group
6) Installation method: from scratch.

My issue is basically that RealTime report shows the agent time on calls counter where "MM:SS" is starting since 120:00 but not since 00:00, as should be normally.

Please see the attached image.

This usually means that there is some kind of difference in time zone configuration between Linux, Apache and the database server.

Thanks Matt,

I've checked the timezone on database, OS and Apache PHP. but I can't see the difference:

mysql> SELECT @@system_time_zone;
+--------------------+
| @@system_time_zone |
+--------------------+
| -05 |
+--------------------+
1 row in set (0.00 sec)

OS:
mié may 31 03:04:44 -05 2017
/etc/localtime: symbolic link to `/usr/share/zoneinfo/America/Bogota'



What more I could examine to solve that issue?

Thanks in advance for your valuable help.

Go to the Reports page, scroll down to the listing of servers, click on the plus "+" sign link and post all of the times that show up in that table.

Hi Matt,

This is the list found below TIME column:



It seems as normal data.

Well, I'm not really sure what it is then, are the time displays on the agent screen off at all?

Yes, that realtime report issue is for all agents of all campaigns in any working hours.

By the way, all the campaigns are 7x24.

Could be a bug of last SVN version?

Are the time displays on the agent screen off at all?

This is most likely a settings issue somewhere, this issue is not present on any of our hosted customers who are running svn/trunk code.

Hi everyone,

I've solved the issue:

I made database backup and I performed a fresh VICIdial install from scratch, then I restored only the strictly needed tables and now all works fine.

Maybe I made a mistake in the previous install.

PD. Excuse me Matt, we aren't using the standard AGC interface, we're using a customized form to the agents.

Thanks a lot for your time.