Inbound Specific Disposition Codes

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Inbound Specific Disposition Codes

Postby adymeblack » Mon May 08, 2017 10:05 am

Is there a way i can set up a specific Dispo set depending on what inbound number a call came in on?

I currently have 3 Outbound campaigns. We are going to be moving them into a more blended campaign. We would like to have specific dispos set up on the inbound calls and the standard dispo set on the outbound calls.

Is this possible?
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Re: Inbound Specific Disposition Codes

Postby mflorell » Mon May 08, 2017 12:59 pm

You can set up Status Groups for in-groups, but not for specific numbers that calls came in on. Although, if you have a separate in-group for each number, then that would be possible.
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Re: Inbound Specific Disposition Codes

Postby adymeblack » Mon May 08, 2017 1:02 pm

So if an agent in a blended campaign would see say the standard dispo set on an outbound call, but on an inbound call they would see the dispo set for the ingroup?

If so, then i may have been over-thinking it from the start.
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Re: Inbound Specific Disposition Codes

Postby mflorell » Mon May 08, 2017 2:04 pm

That is correct, if you have selected a Status Group for those in-groups.
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Re: Inbound Specific Disposition Codes

Postby adymeblack » Mon May 08, 2017 2:16 pm

Wunderbar!
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