HANGUP CUSTOMER button disabled on some manual dialed calls

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HANGUP CUSTOMER button disabled on some manual dialed calls

Postby rockgeneral » Wed Apr 12, 2017 5:24 pm

I recently performed an SVN trunk upgrade to fix a bug I was having with remote agent calls getting "stuck" in the vicidial_auto_calls table. Thankfully the upgrade fixed the problem. However, since the upgrade, occasionally my agents are having an issue with manually dialed calls. They place the call and the call connects but the HANGUP CUSTOMER button never goes from gray to red. So when it comes time for the agent to hang up they cannot because the HANGUP CUSTOMER button is not active/clickable. I upgraded from 2.14b0.5 DB SCHEMA 1482 to 2.14b0.5 SVN 2725 DB SCHEMA 1498

The dialplan is as follows:
exten => _51NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _51NXXNXXXXXX,2,Dial(${VOIPESSMAN2}/729${EXTEN:1},,tTo)
exten => _51NXXNXXXXXX,3,Hangup

(The 729 is a prefix our VoIP provider gave us to use on manual dials to ensure routing to the correct carriers on their end.)

Any insights you can offer into this problem would be greatly appreciated.
System Info:
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
rockgeneral
 
Posts: 93
Joined: Thu Mar 04, 2010 9:28 pm

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby mflorell » Wed Apr 12, 2017 5:41 pm

We have a lot of clients manual dialing on the recent svn/trunk versions and I haven't heard of this issue.

How frequent is this problem?

Can you replicate it on demand?
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby rockgeneral » Thu Apr 13, 2017 9:11 am

I cannot replicate it on demand which is very frustrating. It happens to all agents who are manually dialing several times a day. My office admin users, who manual dial their calls, come in at 9:00AM Est. At 9:09AM I received my 1st Skype of a phone call that it happened on. So it is happening frequently enough for it to be an issue. Their only option is to log out and log back in. This causes the call to be dispositioned as ERI. It has never happened prior to the upgrade. I am not implying that there is a problem with the svn/trunk per se, but perhaps how it is working with my settings and config.

When I perform a lead search for the sample calls that exhibit this behavior, I've noticed that in all cases the "AGENT LOG RECORD FOR THIS LEAD:" records show a value of PAUSE that roughly equates to the pause time + call time. Then there are 0's in WAIT, TALK and DISPO. There is also no value in STATUS. In these cases, it seems that the agent is somehow remaining in pause after clicking the Dial Now link on the Manual Dial screen.

Code: Select all
AGENT LOG RECORDS FOR THIS LEAD:
#   DATE/TIME              CAMPAIGN   TSR   PAUSE   WAIT   TALK   DISPO   STATUS   GROUP   SUB
1   2017-04-13 09:05:53   CFHADMIN   1085   142   0   0   0         ClearChoice1   

Do you have any tips on tables and/or logs I can search to trace this issue?

Also, on my posts, I have the "Notify me when a reply is posted" checked, however, I don't seem to be getting emailed when a reply is posted. I've checked my spam and they are not there. Is there another setting somewhere that overrides?

Thanks for the help.
System Info:
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
rockgeneral
 
Posts: 93
Joined: Thu Mar 04, 2010 9:28 pm

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby mflorell » Thu Apr 13, 2017 11:08 am

Do you have agent debug logging enabled in System Settings?

It would help to see the results of that for specific examples of this happening.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby rockgeneral » Thu Apr 13, 2017 12:26 pm

I've enabled Agent Screen Debug Logging: but just for 1 user that I've been working with on this issue as to not bog down the system. I've instructed her to let me know as soon as it happens again so I can grab the output and then post it. Does this log entries to a table or a log file?

Thanks again for your help.
System Info:
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
rockgeneral
 
Posts: 93
Joined: Thu Mar 04, 2010 9:28 pm

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby rockgeneral » Thu Apr 13, 2017 1:49 pm

Below is output from the AST_agent_debug_log_report.

1st she called lead_id 10220291. On this call the hangup button was active/clickable.

Then she called lead_id 10568069. On this call the hangup button was NOT active/clickable.

In order to move on, she had to log out and then log back in.

Code: Select all
USER   SCREEN DATE   DB DATE   RUN TIME   SCRIPT   ACTION   LEAD_ID   STAGE
1067   4/13/17 1:45:11 PM   4/13/17 1:45:11 PM   0.00246   conf_exten_check.php   refresh   0   PAUSED|21315762
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1067   4/13/17 1:43:40 PM   4/13/17 1:43:40 PM   0.003073   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:39 PM   4/13/17 1:43:39 PM   0.002516   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:38 PM   4/13/17 1:43:38 PM   0.002576   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:37 PM   4/13/17 1:43:37 PM   0.00293   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:36 PM   4/13/17 1:43:36 PM   0.00339   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:35 PM   4/13/17 1:43:35 PM   0.002806   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:34 PM   4/13/17 1:43:34 PM   0.003535   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:33 PM   4/13/17 1:43:33 PM   0.002573   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:32 PM   4/13/17 1:43:32 PM   0.002835   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:31 PM   4/13/17 1:43:31 PM   0.003259   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:30 PM   4/13/17 1:43:30 PM   0.003374   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:29 PM   4/13/17 1:43:29 PM   0.003131   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:29 PM   4/13/17 1:43:29 PM   0.001581   vdc_db_query.php   CalLBacKCounT   0   CFHADMIN|0|0
1067   4/13/17 1:43:28 PM   4/13/17 1:43:28 PM   0.003501   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:27 PM   4/13/17 1:43:27 PM   0.00352   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:26 PM   4/13/17 1:43:26 PM   0.003183   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:25 PM   4/13/17 1:43:25 PM   0.00306   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:24 PM   4/13/17 1:43:24 PM   0.004129   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:23 PM   4/13/17 1:43:23 PM   0.006047   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:22 PM   4/13/17 1:43:22 PM   0.002958   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:21 PM   4/13/17 1:43:21 PM   0.006154   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:20 PM   4/13/17 1:43:20 PM   0.002959   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:19 PM   4/13/17 1:43:19 PM   0.00412   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:18 PM   4/13/17 1:43:18 PM   0.003279   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:17 PM   4/13/17 1:43:17 PM   0.003363   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:16 PM   4/13/17 1:43:16 PM   0.003235   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:15 PM   4/13/17 1:43:15 PM   0.003291   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:14 PM   4/13/17 1:43:14 PM   0.002487   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:13 PM   4/13/17 1:43:13 PM   0.003654   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:12 PM   4/13/17 1:43:12 PM   0.003266   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:11 PM   4/13/17 1:43:11 PM   0.00362   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:10 PM   4/13/17 1:43:10 PM   0.003704   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:09 PM   4/13/17 1:43:09 PM   0.001816   vdc_db_query.php   CalLBacKCounT   0   CFHADMIN|0|0
1067   4/13/17 1:43:09 PM   4/13/17 1:43:09 PM   0.003146   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:08 PM   4/13/17 1:43:08 PM   0.004581   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:07 PM   4/13/17 1:43:07 PM   0.00391   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:06 PM   4/13/17 1:43:06 PM   0.0037   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:05 PM   4/13/17 1:43:05 PM   0.003155   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:04 PM   4/13/17 1:43:04 PM   0.002808   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:03 PM   4/13/17 1:43:03 PM   0.003239   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:02 PM   4/13/17 1:43:02 PM   0.003507   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:01 PM   4/13/17 1:43:01 PM   0.003524   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:43:00 PM   4/13/17 1:43:00 PM   0.002653   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:59 PM   4/13/17 1:42:59 PM   0.003686   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:58 PM   4/13/17 1:42:58 PM   0.00281   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:57 PM   4/13/17 1:42:57 PM   0.003439   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:56 PM   4/13/17 1:42:56 PM   0.003652   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:55 PM   4/13/17 1:42:55 PM   0.003118   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:54 PM   4/13/17 1:42:54 PM   0.002648   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:53 PM   4/13/17 1:42:53 PM   0.003226   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:52 PM   4/13/17 1:42:52 PM   0.003067   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:51 PM   4/13/17 1:42:51 PM   0.003514   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:50 PM   4/13/17 1:42:50 PM   0.003249   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:49 PM   4/13/17 1:42:49 PM   0.002123   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:49 PM   4/13/17 1:42:49 PM   0.001338   vdc_db_query.php   CalLBacKCounT   0   CFHADMIN|0|0
1067   4/13/17 1:42:48 PM   4/13/17 1:42:48 PM   0.003142   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:47 PM   4/13/17 1:42:47 PM   0.003835   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:46 PM   4/13/17 1:42:46 PM   0.002978   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:45 PM   4/13/17 1:42:45 PM   0.003287   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:44 PM   4/13/17 1:42:44 PM   0.003121   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:43 PM   4/13/17 1:42:43 PM   0.003738   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:42 PM   4/13/17 1:42:42 PM   0.002983   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:41 PM   4/13/17 1:42:41 PM   0.003075   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:40 PM   4/13/17 1:42:40 PM   0.003129   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:39 PM   4/13/17 1:42:39 PM   0.00311   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:38 PM   4/13/17 1:42:38 PM   0.002926   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:37 PM   4/13/17 1:42:37 PM   0.002834   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:36 PM   4/13/17 1:42:36 PM   0.003635   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:35 PM   4/13/17 1:42:35 PM   0.00307   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:34 PM   4/13/17 1:42:34 PM   0.002716   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:33 PM   4/13/17 1:42:33 PM   0.0028   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:32 PM   4/13/17 1:42:32 PM   0.002597   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:31 PM   4/13/17 1:42:31 PM   0.003165   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:30 PM   4/13/17 1:42:30 PM   0.002988   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:29 PM   4/13/17 1:42:29 PM   0.003367   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:29 PM   4/13/17 1:42:29 PM   0.001334   vdc_db_query.php   CalLBacKCounT   0   CFHADMIN|0|0
1067   4/13/17 1:42:28 PM   4/13/17 1:42:28 PM   0.002664   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:27 PM   4/13/17 1:42:27 PM   0.003046   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:26 PM   4/13/17 1:42:26 PM   0.002769   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:25 PM   4/13/17 1:42:25 PM   0.002964   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:24 PM   4/13/17 1:42:24 PM   0.003026   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:23 PM   4/13/17 1:42:23 PM   0.004425   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:22 PM   4/13/17 1:42:22 PM   0.002625   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:21 PM   4/13/17 1:42:21 PM   0.003181   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:20 PM   4/13/17 1:42:20 PM   0.00285   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:19 PM   4/13/17 1:42:19 PM   0.002936   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:18 PM   4/13/17 1:42:18 PM   0.004187   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:17 PM   4/13/17 1:42:17 PM   0.003409   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:16 PM   4/13/17 1:42:16 PM   0.002729   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:15 PM   4/13/17 1:42:15 PM   0.003949   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:14 PM   4/13/17 1:42:14 PM   0.003342   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:13 PM   4/13/17 1:42:13 PM   0.004677   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:12 PM   4/13/17 1:42:12 PM   0.002593   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:11 PM   4/13/17 1:42:11 PM   0.003529   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:10 PM   4/13/17 1:42:10 PM   0.003145   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:09 PM   4/13/17 1:42:09 PM   0.003179   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:09 PM   4/13/17 1:42:09 PM   0.001652   vdc_db_query.php   CalLBacKCounT   0   CFHADMIN|0|0
1067   4/13/17 1:42:08 PM   4/13/17 1:42:08 PM   0.004156   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:07 PM   4/13/17 1:42:07 PM   0.003349   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:06 PM   4/13/17 1:42:06 PM   0.003358   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:05 PM   4/13/17 1:42:05 PM   0.004612   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:04 PM   4/13/17 1:42:04 PM   0.003304   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:03 PM   4/13/17 1:42:03 PM   0.00376   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:02 PM   4/13/17 1:42:02 PM   0.003677   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:01 PM   4/13/17 1:42:01 PM   0.003424   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:42:00 PM   4/13/17 1:42:00 PM   0.002859   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:41:59 PM   4/13/17 1:41:59 PM   0.003417   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:41:58 PM   4/13/17 1:41:58 PM   0.002947   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:41:57 PM   4/13/17 1:41:57 PM   0.003089   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:41:56 PM   4/13/17 1:41:56 PM   0.003115   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:41:55 PM   4/13/17 1:41:55 PM   0.003276   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:41:54 PM   4/13/17 1:41:54 PM   0.003113   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:41:53 PM   4/13/17 1:41:53 PM   0.003238   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:41:52 PM   4/13/17 1:41:52 PM   0.003163   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:41:51 PM   4/13/17 1:41:51 PM   0.003283   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:41:50 PM   4/13/17 1:41:50 PM   0.003905   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:41:49 PM   4/13/17 1:41:49 PM   0.002668   conf_exten_check.php   refresh   0   INCALL|21315713
1067   4/13/17 1:41:49 PM   4/13/17 1:41:49 PM   0.001289   vdc_db_query.php   CalLBacKCounT   0   CFHADMIN|0|0
1067   4/13/17 1:41:48 PM   4/13/17 1:41:48 PM   0.003198   conf_exten_check.php   refresh   0   INCALL|21315713
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System Info:
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
rockgeneral
 
Posts: 93
Joined: Thu Mar 04, 2010 9:28 pm

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby mflorell » Thu Apr 13, 2017 2:13 pm

The status looked proper on that second call.

Are there any errors shown in the Developer Console, or Javascript Console, of the agent's web browser when this happens?
mflorell
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Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby rockgeneral » Thu Apr 13, 2017 3:51 pm

Below are the errors that I was seeing in the Chrome Console tab. The 2nd error at 10791 happened on a call were the Hangup button remained inactive/non-clickable.

vicidial.php:3356 Uncaught TypeError: Cannot set property 'src' of undefined
at XMLHttpRequest.InternalChatsCheck.xmlhttp.onreadystatechange (vicidial.php:3356)

vicidial.php:10791 Uncaught TypeError: Cannot read property 'value' of undefined
at URLDecode (vicidial.php:10791)
at XMLHttpRequest.ManualDialNext.xmlhttp.onreadystatechange (vicidial.php:5267)

3342 if (Internal_chat_print>0)
3343 {
3344 if (Internal_chat_unread_msg>0)
3345 {
3346 document.images['InternalChatImg'].src=image_internal_chat_ALERT.src;
3347 }
3348 else
3349 {
3350 document.images['InternalChatImg'].src=image_internal_chat_ON.src;
3351 }
3352 }
3353 else
3354 {
3355 Internal_chat_print="NO";
3356 document.images['InternalChatImg'].src=image_internal_chat_OFF.src;
3357 }


10789 if (field_parsed < 1)
10790 {
10791 var CFN_value = vcFormIFrame.document.form_custom_fields[CFN_field].value;
10792 field_parsed=1;
10793 }


5259 var regWFAcustom = new RegExp("^VAR","ig");
5260 if (VDIC_web_form_address.match(regWFAcustom))
5261 {
5262 TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','CUSTOM');
5263 TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
5264 }
5265 else
5266 {
5267 TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','DEFAULT','1');
5268 }
System Info:
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
rockgeneral
 
Posts: 93
Joined: Thu Mar 04, 2010 9:28 pm

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby mflorell » Thu Apr 13, 2017 4:32 pm

Do you have custom list fields enabled on your system?

Do you have chats enabled on your system?

The strange thing is that I don't think any of those lines you've printed were altered between the old version you were using and the newer version you upgraded to.
mflorell
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Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby rockgeneral » Thu Apr 13, 2017 5:30 pm

Do you have custom list fields enabled on your system?

Yes, and we have many lists with custom fields and have been using them for a few years.

Do you have chats enabled on your system?

Allow Chats is set to 0 on the System Settings page.
System Info:
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
rockgeneral
 
Posts: 93
Joined: Thu Mar 04, 2010 9:28 pm

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby mflorell » Thu Apr 13, 2017 7:55 pm

I'm guessing this is somehow an issue with custom fields.

I would suggest keeping track of the calls that have issues, and seeing if maybe they have a common entry_list_id perhaps. Then that might point to an issue with a specific set of custom fields.
mflorell
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Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby rockgeneral » Fri Apr 14, 2017 7:59 am

Almost all of our list_id's have custom fields and with 1 or 2 exceptions they all have the same fields.

DROP TABLE IF EXISTS `asterisk`.`custom_965`;
CREATE TABLE `asterisk`.`custom_965` (
`lead_id` int(9) unsigned NOT NULL,
`source` varchar(25) COLLATE utf8_unicode_ci DEFAULT NULL,
`ipaddress` varchar(50) COLLATE utf8_unicode_ci DEFAULT '',
`url` varchar(250) COLLATE utf8_unicode_ci DEFAULT '',
`original_post_date` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
PRIMARY KEY (`lead_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

I have my team Skyping me ever phone number that exhibits this problem to see if I can find any common thread.
System Info:
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
rockgeneral
 
Posts: 93
Joined: Thu Mar 04, 2010 9:28 pm

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby mflorell » Fri Apr 14, 2017 10:30 am

What are the field types of these fields?
mflorell
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Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby rockgeneral » Fri Apr 14, 2017 11:09 am

source = varchar(25)
ipaddress = varchar(50)
url = varchar(250)
original_post_date = varchar(50)

For some of the lists, these fields are blank, while others have data.

source = 3 character string denoting the media source
ipaddress = Either IP4 or IP6
url = url of landing page the lead came from
original_post_date = The date the lead source received the submittal if it differs from the date they sent the data to us. (For many lists this field is blank even if the other fields are populated.)

Here are some samples:
10617723, 'WHE', '70.185.224.196', 'getitfree.us', ''
10590191, '', '', '', ''
10590228, 'FLU', '245.54.253.95', 'http://www.blahblahblah.com/campaign.aspx?campaign=68044EEF-8293-E34D-DE37-4EBBDEB86A19CFCFE533', '3/30/2017 9:13:35 AM'
10514180, 'WHE', '108.162.237.244', 'getitfree.us', ''
10590554, '', '', '', ''
System Info:
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
rockgeneral
 
Posts: 93
Joined: Thu Mar 04, 2010 9:28 pm

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby mflorell » Fri Apr 14, 2017 5:14 pm

I was actually looking for the "Field Type" setting for each of these fields. What is set in the Custom List Field page. But, the information you attached will be useful as well.
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Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby rockgeneral » Mon Apr 17, 2017 8:14 am

Copy and Pasted from the Custom Fields page for one of our lists. We use the Copy Custom Fields function for any lists requiring these fields, which is almost 100% of them.

SUMMARY OF FIELDS:
RANK LABEL NAME TYPE COST
1 - 1 source source TEXT 78
2 - 1 ipaddress ipaddress TEXT 153
3 - 1 url url TEXT 753
4 - 1 original_post_date original_post_date TEXT 153
TOTALS: 4 1137
System Info:
ViciBox_v9.x86_64-9.0.2.iso | Version: 2.14b0.5 SVN: 3551 | DB Schema Version: 1650 | Asterisk 13.29.2-vici | Single Server
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Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby Vince-0 » Wed Oct 11, 2017 5:18 am

Hai guiz,

I'm investigating a similar problem where the hangup button is grey after call after similar Vici SVN update.
Did you have any progress with this?
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Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby mflorell » Wed Oct 11, 2017 5:59 am

What version of the Net::Telnet perl module are you using?
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Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Postby Vince-0 » Wed Oct 11, 2017 6:06 am

I'll take a look now but in my case it seems it's a browser issue with Chrome javascript throttle or similar. Looks to have solved this for now, I will keep an eye on it.

3.04 looks like, was an update from Vici 7.0.4 ISO to new SVN.

# cpan -D Net::Telnet
Reading '/root/.cpan/Metadata'
Database was generated on Wed, 11 Oct 2017 10:29:02 GMT
Net::Telnet
-------------------------------------------------------------------------
(no description)
J/JR/JROGERS/Net-Telnet-3.04.tar.gz
/usr/lib/perl5/vendor_perl/5.18.1/Net/Telnet.pm
Installed: 3.04
CPAN: 3.04 up to date
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