Read callback notes as supervisor

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Read callback notes as supervisor

Postby dspaan » Thu Mar 30, 2017 3:32 am

Hi,

Can anyone tell me if it's possible to read the callback notes from the admin interface? For instance if you enable callback notes to replace the CB notes in the callback screen and dispo screen i don't know where to find them when i'm logged in as admin. I'm talking about the history tab that opens when you enable this per list via Audit Comments.
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Read callback notes as supervisor

Postby mflorell » Thu Mar 30, 2017 9:27 am

I think those comments are only available in the QC Modify Lead page in the admin web interface, and in the history button in the agent screen. This is the first time I've been asked about that actually.
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Site Admin
 
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Location: Florida

Re: Read callback notes as supervisor

Postby dspaan » Thu Mar 30, 2017 9:44 am

The thing is the supervisor want to separate the valvuable callbacks from the less valuable ones from the Campaign>callbacks screen based on their notes. Not really a way to this then.
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands


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