DROP CALLS

HII THERE
I HAVE AN ISSUE THAT THE DROP CALLS IS TO HIGH AND AND DON'T KNOW HOW TO MINIMISE THE DROP CALLS ITS ON 38% and 3 agents
i need an answer please
I HAVE AN ISSUE THAT THE DROP CALLS IS TO HIGH AND AND DON'T KNOW HOW TO MINIMISE THE DROP CALLS ITS ON 38% and 3 agents
i need an answer please