Call vs Email Priority

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Call vs Email Priority

Postby ClearCall » Tue Oct 20, 2015 3:36 pm

I have a call in_group with queue priority set to 0 and an email in_group with queue priority set to -25 but emails are still being distributed to agents before the calls.
Scenario:
5 new emails are found when the perl script checks the email account
1st email is sent to an agent through the email in_group
2nd email is sent to an agent through the email in_group
A call comes in and enters the queue
3rd email is sent to an agent through the email in_group and call remains in queue
4th email is sent to an agent through the email in_group and call remains in queue
5th email is sent to an agent through the email in_group and call remains in queue
Call is sent to an agent through the call in_group

Please advise what I need to do so that the distribution of emails is paused while there are calls.
VERSION: 2.14-620a BUILD: 170623-2142
Asterisk: 1.8.32.0-vici
Installed from Vicibox iso.
Vicibox Redux Ver 6.0.2-140825
Open Suse Leap 42.3
ClearCall
 
Posts: 164
Joined: Fri Dec 03, 2010 12:21 pm

Re: Call vs Email Priority

Postby abduuu » Mon Jul 31, 2023 2:27 pm

did you solve this issue
abduuu
 
Posts: 10
Joined: Sat Oct 24, 2020 2:37 am


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